At a Glance
- Tasks: Build strategic relationships with enterprise clients and drive their success on our SaaS platform.
- Company: Join Aibidia, a fast-growing SaaS company transforming transfer pricing.
- Benefits: Competitive pay, flexible hours, healthcare, and a focus on wellbeing.
- Other info: Dynamic team culture with opportunities for professional growth and innovation.
- Why this job: Be a key player in digital transformation and make a real impact.
- Qualifications: Experience in client-facing roles, strong communication, and project management skills.
The predicted salary is between 60000 - 80000 € per year.
At Aibidia, we’re transforming the transfer pricing landscape with our next-generation SaaS platform, empowering multinational enterprises to digitalize and streamline their transfer pricing processes. As we continue to scale, we're looking for an Enterprise Customer Success Manager to build long-term strategic relationships with our largest customers, ensuring they gain maximum value from our platform and become lifelong Aibidia advocates.
In this role, you’ll be the trusted advisor and primary point of contact for your portfolio of enterprise clients. You’ll lead onboarding, drive product adoption, and champion customer success while closely collaborating with internal teams and stakeholders to deliver world-class experiences. This is an exciting opportunity for a commercially minded, customer-obsessed professional who thrives at the intersection of technology, transfer pricing, and global business.
Your Key Responsibilities:
- Act as the main point of contact for your enterprise customers, guiding them through their journey with Aibidia and building deep, trusted relationships.
- Lead successful onboarding and implementation programs by defining clear steps, milestones, and success criteria.
- Resolve complex customer challenges by analysing issues and helping clients determine the best course of action.
- Own net revenue retention across your customer base by managing renewals, identifying growth opportunities, and driving platform adoption.
- Deliver consistent, high-impact engagements such as Quarterly Business Reviews and in-person customer meetings, with occasional travel to customer sites.
- Be the internal voice of the customer, advocating for client needs and sharing feedback with Product, Sales, and Leadership.
- Partner closely with Transfer Pricing Experts and cross-functional teams to drive customer outcomes and growth initiatives.
- Scale adoption and success by contributing tools, processes, and best practices that enhance team performance.
- Leverage data insights to proactively identify risks and opportunities, minimizing churn and maximizing client satisfaction.
What We’re Looking For:
- Proven experience in client-facing roles, ideally within SaaS or professional services, supporting large multinational enterprises.
- Exceptional communication skills in English, with the ability to engage and influence stakeholders from CFOs to Heads of Tax.
- Strong project management skills with a proven ability to deliver complex projects and drive measurable results.
- Passion for technology adoption and a strategic approach to building long-term, value-based client relationships.
- A problem solver and critical thinker, with the ability to guide customers through challenges and decisions.
- Self-starter mindset: proactive and comfortable in a fast-paced, dynamic environment.
- A curious, performance driven attitude, always looking for ways to innovate, improve, and deliver on goals.
- A team player who values feedback, knowledge sharing, and cross-functional success.
Nice to Haves:
- Background in Finance or Tax
- Additional language skills - especially French is highly valued.
- Previous experience in an early-stage SaaS startup environment.
Benefits:
- A fair share of Aibidia's success, benefiting from a competitive compensation and incentive package.
- Flexible working hours with a hybrid working policy.
- Comprehensive healthcare package.
- Genuine drive towards physical and mental wellbeing, with initiatives by an internal organisational health and wellbeing committee.
- Regular team social events including Aibidia's summer and winter parties.
- The latest technology to ensure you can do your best work with the best tools.
- A boost for your professional development - performance-based growth is part of the company culture and there is a designated learning budget for every employee.
- An opportunity to be part of a global, fast-growing SaaS company revolutionising a traditional industry.
- A non-hierarchical atmosphere and stellar culture at the office.
If you're excited about building strategic client relationships, driving digital transformation, and being part of a high-impact mission, we’d love to hear from you. Apply now and help shape the future of global transfer pricing with Aibidia.
We are committed to fostering an inclusive culture that celebrates diversity, we want you to bring you, no matter your background, gender, race or sexual orientation!
Enterprise Customer Success Manager in London employer: Aibidia
At Aibidia, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions innovation and collaboration. Our commitment to employee growth is evident through our performance-based development opportunities and a dedicated learning budget for each team member. With flexible working hours, a comprehensive healthcare package, and regular social events, we ensure that our employees thrive both personally and professionally while contributing to the exciting transformation of the transfer pricing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aibidia on LinkedIn. Ask them about their experiences and any tips they might have for landing the Enterprise Customer Success Manager role. Personal connections can give you insights that make your application stand out.
✨Tip Number 2
Prepare for the interview by understanding Aibidia's platform inside and out. Familiarise yourself with their transfer pricing solutions and think about how you can help clients maximise their value from it. Showing genuine interest in their product will impress the hiring team!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and solved customer challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Aibidia team. Let’s get you that interview!
We think you need these skills to ace Enterprise Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in client-facing roles, especially within SaaS, and showcase how you've built long-term relationships with clients.
Showcase Your Communication Skills:Since exceptional communication is key for this role, use clear and engaging language in your application. Share examples of how you've influenced stakeholders and resolved complex customer challenges in the past.
Demonstrate Your Problem-Solving Abilities:We love a good problem solver! In your application, include specific instances where you've tackled challenges and guided clients through tough decisions. This will show us you're the right fit for our dynamic environment.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Aibidia.
How to prepare for a job interview at Aibidia
✨Know Your Stuff
Before the interview, dive deep into Aibidia's SaaS platform and understand its features. Familiarise yourself with transfer pricing concepts and how they apply to multinational enterprises. This will help you speak confidently about how you can add value as an Enterprise Customer Success Manager.
✨Showcase Your Communication Skills
Since this role involves engaging with stakeholders from various levels, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated complex ideas in previous roles, especially in client-facing situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer challenges or improved processes. Be ready to discuss these examples during the interview, highlighting your analytical skills and how you guided clients through tough decisions.
✨Emphasise Team Collaboration
Aibidia values cross-functional teamwork, so be prepared to share experiences where you've worked closely with different teams. Discuss how you’ve contributed to team success and how you advocate for client needs within a collaborative environment.
