At a Glance
- Tasks: Be the go-to person for enterprise clients, guiding them through their journey with Aibidia.
- Company: Join Aibidia, a fast-growing SaaS company transforming transfer pricing.
- Benefits: Enjoy flexible hours, competitive pay, and a focus on wellbeing.
- Other info: Be part of a diverse team in a non-hierarchical culture.
- Why this job: Make a real impact by driving digital transformation in global business.
- Qualifications: Experience in client-facing roles, strong communication, and project management skills.
The predicted salary is between 60000 - 80000 € per year.
At Aibidia, we’re transforming the transfer pricing landscape with a next‑generation SaaS platform, empowering multinational enterprises to digitalize and streamline their transfer pricing processes. You’ll be the trusted advisor and primary point of contact for a portfolio of enterprise clients, leading onboarding, driving product adoption, and championing customer success while collaborating with internal teams to deliver world‑class experiences. This role is ideal for a commercially minded, customer‑obsessed professional who thrives at the intersection of technology, transfer pricing, and global business.
Your Key Responsibilities
- Act as the main point of contact for enterprise customers, guiding them through their journey with Aibidia and building deep, trusted relationships.
- Lead successful onboarding and implementation programs by defining clear steps, milestones, and success criteria.
- Resolve complex customer challenges by analyzing issues and helping clients determine the best course of action.
- Own net revenue retention across the customer base by managing renewals, identifying growth opportunities, and driving platform adoption.
- Deliver consistent, high‑impact engagements such as Quarterly Business Reviews and in‑person customer meetings, with occasional travel to customer sites.
- Be the internal voice of the customer, advocating for client needs and sharing feedback with Product, Sales, and Leadership.
- Partner closely with Transfer Pricing Experts and cross‑functional teams to drive customer outcomes and growth initiatives.
- Scale adoption and success by contributing tools, processes, and best practices that enhance team performance.
- Leverage data insights to proactively identify risks and opportunities, minimizing churn and maximizing client satisfaction.
What We’re Looking For
- Proven experience in client‑facing roles, ideally within SaaS or professional services, supporting large multinational enterprises.
- Exceptional communication skills in English, with the ability to engage and influence stakeholders from CFOs to Heads of Tax.
- Strong project management skills with a proven ability to deliver complex projects and drive measurable results.
- Passion for technology adoption and a strategic approach to building long‑term, value‑based client relationships.
- A problem solver and critical thinker, guiding customers through challenges and decisions.
- Self‑starter mindset: proactive and comfortable in a fast‑paced, dynamic environment.
- A curious, performance‑driven attitude, always looking for ways to innovate, improve, and deliver on goals.
- A team player who values feedback, knowledge sharing, and cross‑functional success.
Nice to Haves
- Background in Finance or Tax.
- Additional language skills – especially French is highly valued.
- Previous experience in an early‑stage SaaS startup environment.
Benefits
- A fair share of Aibidia's success, benefiting from a competitive compensation and incentive package.
- Flexible working hours with a hybrid working policy.
- Comprehensive healthcare package.
- Initiatives by an internal organisational health and wellbeing committee for physical and mental wellbeing.
- Regular team social events including Aibidia's summer and winter parties.
- The latest technology to ensure you can do your best work with the best tools.
- Performance‑based growth is part of the company culture and there is a designated learning budget for every employee.
- An opportunity to be part of a global, fast‑growing SaaS company revolutionising a traditional industry.
- A non‑hierarchical atmosphere and stellar culture at the office.
If you're excited about building strategic client relationships, driving digital transformation, and being part of a high‑impact mission, we’d love to hear from you. Apply now and help shape the future of global transfer pricing with Aibidia. We are committed to fostering an inclusive culture that celebrates diversity, we want you to bring you, no matter your background, gender, race or sexual orientation!
Enterprise Customer Success Manager employer: Aibidia
At Aibidia, we pride ourselves on being an exceptional employer, offering a dynamic work environment that champions innovation and collaboration. Our commitment to employee growth is reflected in our performance-based culture and dedicated learning budget, ensuring that every team member has the opportunity to thrive. With flexible working hours, a comprehensive healthcare package, and regular social events, we foster a supportive atmosphere where diverse talents can flourish while transforming the transfer pricing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aibidia on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that make you stand out.
✨Tip Number 2
Prepare for the interview by understanding Aibidia's SaaS platform inside out. Familiarise yourself with their approach to transfer pricing and think of ways you can contribute to their mission. Show them you’re not just another candidate, but someone who’s genuinely excited about what they do!
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with high-level stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Aibidia and ready to be part of our exciting journey in transforming the industry.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in client-facing roles, especially within SaaS, and showcase how you've built strong relationships with enterprise clients.
Showcase Your Communication Skills:Since exceptional communication is key for this role, use clear and engaging language in your application. Share examples of how you've influenced stakeholders and resolved complex customer challenges in the past.
Demonstrate Your Problem-Solving Abilities:We love a good problem solver! In your application, mention specific instances where you've tackled challenges and helped clients find the best solutions. This will show us you're ready to guide customers through their journey.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join Aibidia and make an impact in the transfer pricing landscape.
How to prepare for a job interview at Aibidia
✨Know Your Stuff
Before the interview, dive deep into Aibidia's SaaS platform and understand how it transforms transfer pricing. Familiarise yourself with their key features and benefits, as well as any recent news or updates about the company. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Client-Facing Skills
Prepare examples from your past experiences where you've successfully managed client relationships, especially in a SaaS or professional services context. Highlight how you’ve driven product adoption and resolved complex challenges for clients, as this aligns perfectly with the role of an Enterprise Customer Success Manager.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve tackled difficult problems for clients. Be ready to discuss your thought process and the steps you took to guide them through challenges. This will showcase your critical thinking skills and your ability to be a trusted advisor.
✨Engage with Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Ask about their approach to customer success, how they measure client satisfaction, or what tools they use to drive engagement. This shows your genuine interest and helps you assess if Aibidia is the right fit for you.
