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- Tasks: Support a dynamic team in managing SME customer relationships and administrative tasks.
- Company: Join AIB, a trusted partner empowering local businesses to thrive.
- Benefits: Enjoy hybrid work flexibility, market-leading pension, healthcare, and volunteer days.
- Why this job: Be part of a collaborative culture focused on customer service and community impact.
- Qualifications: 2+ years in an SME role, credit competence, and strong relationship-building skills required.
- Other info: AIB values diversity and offers reasonable accommodations for applicants.
The predicted salary is between 36000 - 60000 £ per year.
Location/Office Policy: Thurles / Hybrid – Office Centric
Are you comfortable supporting a team to maintain and manage SME customer relationships?
Can you build and maintain strong relationships with key stakeholders, Business Banking Business Centres, Direct, and Community Leaders in the Local Market?
Do you have knowledge of SME Retail operational processes and procedures?
What Is The Role
In Retail SME, our purpose is to be the trusted partner that backs our customers, enabling and empowering the Businesses in our Community to prosper.
The Kilkenny, Tipperary & Waterford Business team is a dynamic team that works together to drive business in the community. A vacancy exists for a Business Support on the team. The role holder will provide support to the team ensuring the timely and accurate completion of all tasks to assist in the delivery of team objectives to grow and manage the portfolio while achieving the agreed plans and metrics required under performance and risk.
Key Accountabilities
- Respond promptly to all customer queries within 24 hours, in line with AIB behaviours.
- Complete assigned administration and daily banking activities efficiently and accurately.
- Assist Business Advisors with new money applications, including attending meetings (when required), completing application components, and interacting with customers.
- Ensure that all Credit Excellence and Operational Excellence tasks as assigned are actioned within a timely manner and to the required standard.
- Foster open communication and work to maximise team effort and contribution.
- Partner with the BA to identify and capitalize on business portfolio opportunities, including product sales and new-to-bank opportunities.
- Work to ensure that the Local Market team provides a consistent quality service to all SME customers so that Service becomes a key differentiator between AIB and the competition which facilitates additional business opportunity and product penetration.
- Complete all required activities to ensure that the customer’s funds can be drawn down quickly and without delay while adhering to all approvals, PDRA processes and other required actions.
- Ensure that all fulfilment and post credit decision activities are completed in full for new money cases greater than a specified threshold.
- This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.
What You Will Bring
- Minimum experience of 2 years in an SME related or similar role.
- Credit competence and experience.
- Broad sectoral understanding.
- Minimum requirement of APA Loans and APA Savings & Investments. QFA preferable.
- Understanding and knowledge of all relevant systems including NBP, NAPS, Ncino, Excel, Microsoft Dynamics.
- Proven ability to build and develop strong and collaborative relationships – both internally and externally.
Why Work For AIB
We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Some of our benefits include:
- Market leading Pension Scheme
- Healthcare Scheme
- Variable Pay
- Employee Assistance Programme
- Family leave options
- Two volunteer days per year
Please click here for further information about AIB’s PACT – Our Commitment to You.
Key Capabilities
- Customer Focus
- Ensures Accountability
- Collaborates
- Business and Customer Knowledge and Insight
If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact Mia Coyne at for a conversation.
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at .
Disclaimer
Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Application deadline: 25th February 2025
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Business Support - SME Retail, Thurles. employer: AIB
Contact Detail:
AIB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support - SME Retail, Thurles.
✨Tip Number 1
Familiarize yourself with the SME retail operational processes and procedures. Understanding these will not only help you in your role but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Network with current employees or professionals in the SME sector. Building relationships with key stakeholders can give you insights into the company culture and expectations, which can be beneficial during the application process.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively responded to customer queries in the past. This aligns with the role's emphasis on prompt and accurate customer support.
✨Tip Number 4
Highlight your experience with relevant systems like NBP, NAPS, and Microsoft Dynamics. Being proficient in these tools can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Business Support - SME Retail, Thurles.
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Highlight your experience in supporting SME customer relationships and any relevant operational processes.
Tailor Your CV: Customize your CV to reflect your experience in SME-related roles. Emphasize your credit competence, sectoral understanding, and any relevant qualifications like APA Loans or QFA.
Craft a Strong Cover Letter: Write a cover letter that showcases your ability to build collaborative relationships and your commitment to customer service. Mention specific examples of how you've contributed to team objectives in previous roles.
Highlight Relevant Skills: In your application, make sure to highlight your knowledge of relevant systems such as NBP, NAPS, and Microsoft Dynamics. This will demonstrate your readiness to hit the ground running in the role.
How to prepare for a job interview at AIB
✨Understand SME Operations
Make sure you have a solid grasp of SME retail operational processes and procedures. Familiarize yourself with the specific challenges and opportunities that SMEs face, as this will help you demonstrate your knowledge during the interview.
✨Showcase Relationship Building Skills
Prepare examples of how you've successfully built and maintained relationships with key stakeholders in previous roles. Highlight your ability to collaborate effectively with Business Advisors and community leaders, as this is crucial for the role.
✨Demonstrate Customer Focus
Be ready to discuss how you prioritize customer queries and ensure timely responses. Share any experiences where you went above and beyond to meet customer needs, as this aligns with the company's commitment to exceptional service.
✨Familiarize Yourself with Relevant Systems
Brush up on your knowledge of systems like NBP, NAPS, Ncino, and Microsoft Dynamics. Being able to speak confidently about these tools will show that you're prepared to hit the ground running in the role.
