At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First , takes initiative and Owns the Outcome , and is always looking for ways to Eliminate Complexity . You’ll treat colleagues and customers with fairness and Show Respect , and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.
Location/Office Policy: Hybrid working, 3 office days based in Belfast
- Would you like to build a valuable relationship with High-net-worth clients and Businesses
- Can you become a subject matter expert
- Can you make an impact when dealing with new and existing customers and help drive the UK Deposits Strategy
What Is The Role
UK Deposits manages over £7 billion in funds and drives AIB’s UK Deposits strategy. The role requires strong analytical skills to build and monitor the customer pipeline and directly support reinvestment and new deposit activity.
We are seeking an energetic, motivated individual who can work at pace, help deliver the UK Deposits plan, and act as a customer-focused subject matter expert. The role will work with internal stakeholders to generate deposit business from high-net-worth clients and businesses, support the reinvestment deposits book, travel across Northern Ireland to meet existing and new-to-bank customers, and be based in the Belfast office three days per week.
Reporting to the Head of UK Deposits, this role requires access to a car.
Key Accountabilities
- In conjunction with Head of UK Deposits implement our strategy for UK Deposits.
- Extract and analyse data, extracting key reporting metrics and understanding trends, identify a strong and ongoing pipeline of potential deposit customers.
- Act as subject matter expert and liaison for the whole of Retail NI, Business & Corporate Banking with respect to deposit products/services, delivering a reputation for excellence and professionalism in interaction with new and existing customers.
- Support process improvement, championing increased automation, challenging and reviewing the current ways of working with respect to the E2E UK deposit customer journeys, experiences and outcomes.
What You Will Bring
- Proven ability to consistently deliver results under challenging and changing circumstances.
- Evidence of excellent customer relationship skills across both personal and business customers.
- Ability to engage with customers face to face/phone and represent AIB with knowledge and expertise across all bank products.
- Experience in driving process improvement, successfully implementing and embedding change demonstrating regular engagement with key stakeholders.
- Excellent communication skills, both written and verbal, together with an ability to interact and influence across different levels of the organisation.
Why Work For AIB
We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to our role, the needs of our customers and business requirements.
- Market leading Pension Scheme
- Healthcare Scheme
- Variable Pay
- Employee Assistance Programme
- Family leave options
- Two volunteer days per year
Key Capabilities
- Customer first
- Drives vision and Purpose
- Collaborates
- Customer service excellence
- Negotiation & influence
- Customer Acquisition and development
Disclaimer
Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Application deadline : 30th October 2026
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UK Deposits Team, Belfast. employer: AIB NI
At AIB, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee well-being and professional growth. With a hybrid working model that allows for flexibility between home and office, our employees enjoy a range of benefits including a market-leading pension scheme, healthcare options, and opportunities for community engagement through volunteer days. Join us in London or Belfast to make a meaningful impact while advancing your career in a supportive environment that values diversity and innovation.
