At a Glance
- Tasks: Lead change initiatives and enhance service through data-driven insights and customer feedback.
- Company: Dynamic organisation focused on continuous improvement and collaboration.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a team that values innovation and empowers you to drive impactful change.
- Why this job: Make a real difference by shaping organisational culture and improving customer experiences.
- Qualifications: Experience in change management and strong analytical skills required.
The predicted salary is between 58000 - 58000 £ per year.
The person in this role works alongside operational teams to develop change concepts, assists in building strong business cases, and clearly explains the reasons driving change—whether these stem from regulation, compliance, operations, or strategy.
A central part of the position involves managing the Business Engagement & Service Improvement team, which includes Service Improvement Coordinators and Root Cause Analysts, making sure every initiative is grounded in customer feedback and data-driven insight.
This involves growing the maturity of Root Cause Analysis (RCA) capabilities through recognised approaches such as Customer Journey Mapping and ongoing improvement techniques, while strengthening the organisation's ability to solve problems and turning insights from the RCA process into measurable improvements to service.
Beyond RCA insight, the role holder partners closely with the Customer Experience – Operations Team, the Insights Team, and People & Organisational Development (POD) to convert feedback from customers and staff into tangible service enhancements and initiatives that shift organisational culture.
The Business Engagement & Service Improvement team also empowers the wider business to deliver change independently when suitable, offering facilitation, direction, and access to relevant tools.
Responsibilities include running reviews, performing gap analyses, and heading working groups that identify and shape new initiatives feeding into the broader Portfolio.
Working alongside the Head of Change & Service Improvement, the role holder helps identify, forecast, and plan demand, contributing insight to how the overall Portfolio is prioritised and sequenced.
A key part of the job is managing what stakeholders expect regarding delivery timelines and scope, keeping change well-governed, strategically consistent, and impactful.
- Key duties and responsibilities
- Purpose of job
The person in this role works alongside operational teams to develop change concepts, assists in building strong business cases, and clearly explains the reasons driving change—whether these stem from regulation, compliance, operations, or strategy.
A central part of the position involves managing the Business Engagement & Service Improvement team, which includes Service Improvement Coordinators and Root Cause Analysts, making sure every initiative is grounded in customer feedback and data-driven insight.
This involves growing the maturity of Root Cause Analysis (RCA) capabilities through recognised approaches such as Customer Journey Mapping and ongoing improvement techniques, while strengthening the organisation's ability to solve problems and turning insights from the RCA process into measurable improvements to service.
Beyond RCA insight, the role holder partners closely with the Customer Experience – Operations Team, the Insights Team, and People & Organisational Development (POD) to convert feedback from customers and staff into tangible service enhancements and initiatives that shift organisational culture.
The Business Engagement & Service Improvement team also empowers the wider business to deliver change independently when suitable, offering facilitation, direction, and access to relevant tools.
Responsibilities include running reviews, performing gap analyses, and heading working groups that identify and shape new initiatives feeding into the broader Portfolio.
Working alongside the Head of Change & Service Improvement, the role holder helps identify, forecast, and plan demand, contributing insight to how the overall Portfolio is prioritised and sequenced.
A key part of the job is managing what stakeholders expect regarding delivery timelines and scope, keeping change well-governed, strategically consistent, and impactful.
- Leadership in Business Engagement & Service Improvement
- Guide, mentor, and grow the Business Engagement & Service Improvement team, including Service Improvement Coordinators and Root Cause Analysts, making certain initiatives rest on customer feedback and solid analysis.
- Drive the continued growth and maturity of the Root Cause Analysis function, ensuring RCA methods are applied consistently.
- Build a culture of accountability, learning, and continual improvement within the team, strengthening organisational skill in evidence-based problem solving and service improvement tools and methods.
- Ensure workload is prioritised and managed effectively to maximise the value and impact delivered.
- Strategic Engagement & Change Shaping
- Work with operational teams to shape change ideas, helping build business cases and explain the drivers behind change, whether regulatory, compliance-related, operational, or strategic.
- Convert strategic goals and customer insights into clear, results-focused proposals that shape business and portfolio planning.
- Serve as a trusted advisor to Leaders, helping them assess and prioritise new initiatives.
- Customer & Colleague Experience Improvement
- Make sure customer and colleague feedback sits at the heart of designing and delivering service improvement initiatives.
- Supervise the process of identifying root causes behind service problems and deliver solutions that improve experiences for both customers and colleagues.
- Ensure RCA findings become actionable recommendations, are tracked through to completion, and are assessed for effectiveness and benefit realisation.
- Change Enablement & Self-Delivery Support
- Supply tools, frameworks, and facilitation that let operational teams identify, investigate, and resolve underlying causes of performance, customer, and compliance problems, while also enabling business areas to deliver change themselves where appropriate.
- Lead reviews, carry out gap analyses, and facilitate working groups that help identify and shape new initiatives.
- Champion a mindset of resilience, flexibility, and readiness for change, helping colleagues keep up with a constantly evolving housing sector and building confidence in managing ongoing transformation.
- Portfolio Planning & Demand Management
- Partner with the Head of Change & Service Improvement to identify, forecast, and plan demand for change.
- Offer insight and input into how initiatives within the Portfolio are prioritised and sequenced.
- Manage stakeholder expectations concerning scope, resourcing, and delivery timelines, keeping communication transparent and aligned with organisational priorities.
- Cross-Departmental Collaboration
- Act as the link between business areas and Change & Service Improvement to ensure coordinated thinking and delivery of change.
- Encourage knowledge-sharing and joint working throughout the organisation to boost alignment and impact.
- All other duties suited to the role.
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Business Engagement Manager employer: AI Technologies
As a Business Engagement Manager, you will thrive in a dynamic environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous improvement, empowering you to lead a dedicated team while driving impactful change through data-driven insights and customer feedback. With competitive compensation and a commitment to professional development, we offer a rewarding workplace where your contributions directly enhance service quality and organisational culture.
StudySmarter Expert Advice🤫
We think this is how you could land Business Engagement Manager
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like AI Technologies.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like AI Technologies.
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We think you need these skills to ace Business Engagement Manager
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to AI Technologies.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of AI Technologies. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at AI Technologies
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with AI Technologies, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at AI Technologies, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for AI Technologies could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at AI Technologies as they’re likely seeking a candidate who can enhance their workplace culture.
