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For Companies At a Glance
- Tasks: Support customers, troubleshoot issues, and collaborate with teams to enhance service.
- Company: Aveni AI revolutionises financial services with innovative AI solutions for productivity and compliance.
- Benefits: Enjoy 34 days holiday, share options, remote work, and wellness support.
- Why this job: Join a dynamic team focused on tech innovation and customer satisfaction in a growing industry.
- Qualifications: 5+ years in a relevant field required.
- Other info: Flexible working arrangements and a strong emphasis on skills development.
The predicted salary is between 43200 - 72000 £ per year.
Aveni AI offers an AI platform and AI assistants, Aveni Detect and Aveni Assist, for the financial services industry. It automates tasks such as document check, CRM administration, report generation, and compliance assessment. Aveni Detect focuses on risk and compliance, offering features like Consumer Duty outcome assessments and vulnerable customer identification. Aveni Assist is a GPT-powered AI assistant that handles financial advice admin, generates suitability reports, and manages client emails. The platform aims to transform productivity and compliance by mining information from customer conversations. It caters to various roles including QA assessors, risk officers, financial advisers, and call center managers. Key use cases include AI financial advisor assistance, Consumer Duty compliance, and auto QA.
Responsibilities:
- Customer Support – Act as the first point of contact for our customers, responding to support requests with empathy and efficiency.
- Issue Logging & Prioritisation – Categorise and escalate issues as needed, ensuring high-priority queries are actioned swiftly.
- Technical Investigation – Help diagnose and troubleshoot technical problems with guidance from senior team members.
- Product Knowledge – Build a strong understanding of Aveni’s products to support users effectively.
- Collaboration – Work with engineering, product, and customer teams to improve our service and customer experience.
- Feedback & Documentation – Relay customer feedback to internal teams and contribute to support documentation, FAQs, and internal guides.
Experience Requirements:
5 years + in a relevant field.
Benefits:
- 34 days holiday plus your birthday off (inclusive of bank holidays).
- Share options – we believe in shared success.
- Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do.
- Remote and flexible working – remote, co-working spaces, or a mix of both.
- Life insurance, income protection and private health care.
- Freebies and discounts at a range of retailers.
- Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support).
- Cycle to work scheme.
- Pension scheme (employer contribution matched up to 5%).
IT & Info Sec Manager employer: AI Tech Suite
Contact Detail:
AI Tech Suite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Info Sec Manager
✨Tip Number 1
Familiarise yourself with Aveni's products, especially Aveni Detect and Aveni Assist. Understanding how these tools work and their applications in the financial services industry will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your customer support skills by preparing examples of how you've handled technical issues in the past. Highlight your ability to empathise with customers and resolve their problems efficiently.
✨Tip Number 3
Demonstrate your collaborative spirit by discussing experiences where you've worked with cross-functional teams. Emphasise your role in improving service delivery and customer experience through teamwork.
✨Tip Number 4
Prepare to discuss how you would gather and relay customer feedback to improve products and services. This shows your proactive approach to enhancing user experience and your commitment to continuous improvement.
We think you need these skills to ace IT & Info Sec Manager
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and requirements of the IT & Info Sec Manager position at Aveni AI. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of relevant experience. Focus on specific examples where you've successfully managed customer support, technical investigations, or collaborated with engineering teams.
Showcase Your Skills: Make sure to showcase skills that are particularly relevant to the role, such as empathy in customer support, technical troubleshooting abilities, and a strong understanding of product knowledge. Use concrete examples to illustrate these skills.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for Aveni AI's mission. Mention how you can contribute to transforming productivity and compliance in the financial services industry.
How to prepare for a job interview at AI Tech Suite
✨Understand Aveni's Products
Before the interview, make sure you have a solid grasp of Aveni's AI platform and its key features. Familiarise yourself with Aveni Detect and Aveni Assist, as well as their applications in the financial services industry. This knowledge will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Support Skills
As the first point of contact for customers, it's crucial to highlight your experience in customer support. Prepare examples of how you've handled support requests with empathy and efficiency in the past. This will show that you can maintain a positive customer experience even under pressure.
✨Emphasise Collaboration Experience
Collaboration is key in this role, so be ready to discuss your experience working with cross-functional teams. Share specific instances where you've successfully collaborated with engineering, product, or customer teams to improve service delivery or customer experience.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions related to troubleshooting and technical investigations. Brush up on common technical issues in the financial services sector and be prepared to discuss how you would approach diagnosing and resolving these problems.
