At a Glance
- Tasks: Manage key client relationships and lead technical escalations for strategic accounts.
- Company: Legora, a pioneering legal tech company transforming how legal work is done.
- Benefits: Competitive salary, comprehensive benefits, and a collaborative workspace.
- Other info: Join a diverse team committed to excellence and continuous growth.
- Why this job: Make a real impact in the legal AI space while working with top-tier clients.
- Qualifications: Experience managing high-value B2B accounts and leading incident responses.
The predicted salary is between 63000 - 77000 £ per year.
About Us
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, allowing teams to focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America, and APAC, and continue to expand through acquisitions including Qura, Walter AI, and Graceview.
Joining Legora means three things:
- We lean in: ownership over titles, outcomes over intentions.
- We fight for excellence: high standards, direct, ego-free feedback.
- We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar, this is the place.
This is the most senior seat on the advisory ladder and the person our largest clients trust when it matters most. In legal AI, that trust is hard-won: matters run to fixed dates, data is privileged, and clients hold Legora to the same standard of care they apply to their own work. Part technical advisor, part incident lead, part operating model owner, you hold the technical health of Legora's most complex client relationships and define the playbook the whole function runs on.
What you’ll do:
- Own the relationship: Hold the technical health and escalation outcomes for our Strategic Accounts, serving as their primary point of escalation and continuity, and read usage and adoption signals to get ahead of risk.
- Lead in a crisis: Act as incident lead on Sev1 and Sev2 events, owning coordination, customer communication, and the path to resolution. Drive post-incident reviews as trust-building artifacts and product feedback loops, not just process checkboxes.
- Set the standard: Define and own the escalation criteria, account-health model, and cross-team interfaces the function runs on. Build mechanisms that make the team consistent and not dependent on individual heroics.
- Own the Technical Blueprint: Maintain the single source of truth for each account, including data setup, integrations, security and legal considerations, and workflow context. Carry technical context from implementation into the live relationship so nothing is lost in the handoff and the whole account team can rely on it.
- Drive adoption and enablement: Run technical reviews and enablement sessions that deepen product usage, unlock new value, and keep customers current on the platform.
- Partner proactively: Work with Engagement Managers (CSM function) on Quarterly Business Reviews that tie technical health to business outcomes.
- Coordinate escalations: Align the Platform Consultants and the Technical Platform Expert around a single resolution path, holding customer-facing ownership while technical root cause is driven in parallel.
- Stay close to the signal: Own the highest-stakes cases in the L2 queue for your assigned Strategic Accounts, and serve as the escalation point for Platform Consultants before an issue reaches the Technical Platform Expert, so you stay close to the ground truth of each account's technical health.
What you bring:
- You have owned strategic, high-value B2B accounts and kept clients confident when things went wrong.
- You have led incident response or major escalations under pressure, start to finish.
- You communicate with executives as clearly as with engineers: confirmed facts, explicit trade-offs, named owners, and no speculation presented as certainty.
- You build frameworks, not workarounds, and you raise the bar for everyone around you.
- A background in legal AI, legal tech, or a regulated professional-services domain is a strong plus.
What’s in it for you:
- Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market.
- Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day.
- Competitive package: Comprehensive salary, benefits, and the tools to do your best work.
- In-person environment: A workspace built for ambitious builders.
Legora is an Equal Opportunity Employer. At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Technical Account Manager - London employer: AI Startups UK
Odyssey is an exceptional employer, offering a dynamic work environment in London where innovation thrives. As a VP of Research, you'll lead a world-class team at the forefront of AI technology, with ample opportunities for professional growth and collaboration across disciplines. Our culture fosters creativity and ambition, making it an ideal place for those passionate about shaping the future of world models and AI.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AI Startups UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
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✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
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In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager - London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AI Startups UK:Your cover letter is your chance to shine! Tell us why you want to work at AI Startups UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AI Startups UK!
How to prepare for a job interview at AI Startups UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
