At a Glance
- Tasks: Lead impactful training sessions and workshops to help customers adopt OpenAI products effectively.
- Company: Join OpenAI, a pioneering AI research and deployment company dedicated to benefiting humanity.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to responsible AI evolution and continuous learning.
- Why this job: Make a real difference by helping organisations harness the power of AI in their workflows.
- Qualifications: 6+ years in customer-facing roles with strong presentation and communication skills.
The predicted salary is between 81000 - 99000 £ per year.
About the Team
The Enablement Lead (EL) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution. Our mission is to help customers successfully adopt and operationalize AI across their organizations. We partner with enterprises to translate the potential of OpenAI’s technology into durable capability—through structured training, technical enablement, and scalable deployment programs. By helping customers move from experimentation to production, the EL team accelerates time-to-value, deepens product adoption, and helps make OpenAI indispensable to how organizations work.
About the Role
The Enablement Lead, Knowledge Work is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering enablement experiences that support a repeatable adoption framework, driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise and Agents. This role blends strong product fluency, instructional design, and customer advisory. You will lead live workshops, deliver services, and design adoption interventions for audiences ranging from everyday business users to technical practitioners and executive leaders, helping customers understand not just what OpenAI’s products can do, but how to apply them effectively in real world workflows. Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate product features into tangible outcomes across teams and business functions. You will own outcomes related to activation and sustained usage by shaping how enablement drives measurable customer impact. This role is based in London/Dublin. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Own the enablement of OpenAI products, including ChatGPT Enterprise and Agents, helping define effective enablement patterns that support adoption across business and technical teams within enterprise organizations.
- Serve as a Subject Matter Expert (SME) for designated product areas, building deep expertise, supporting internal enablement, identifying emerging customer use cases for new product surfaces, and aggregating customer feedback to inform product development.
- Lead customer enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long‑term adoption.
- Design and deliver high-impact engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands‑on workshops for audiences ranging from senior leaders to working teams.
- Drive customer activation, sustained usage, and measurable business value through structured enablement programs designed for durable, organization-wide adoption.
- Partner closely with Sales, Solution Architects, Delivery Leads to drive adoption across our core product suite.
- Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.
- Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.
You might thrive in this role if you:
- Have 6+ years of experience in customer facing, enablement, or instructional roles, engaging C-level, business, and technical audiences in complex enterprise environments.
- Possess exceptional presentation and communication skills, particularly when translating AI capabilities into clear, practical value for senior and executive level audiences.
- Have strong product fluency across ChatGPT, Agents, and the broader OpenAI ecosystem, with a practical understanding of how AI capabilities can be applied to real world workflows and enterprise use cases.
- Have experience leading workshops and enablement programs, with the ability to design learning journeys, facilitate live sessions, and respond to questions in real time.
- Can identify patterns across customers and translate them into scalable approaches that improve adoption across the broader customer base.
- Can connect product capabilities to concrete business outcomes such as productivity gains, operational efficiency, cost reduction, risk mitigation, or revenue impact.
- Are comfortable thinking on your feet in live customer environments, adapting quickly to new information, shifting priorities, and real time questions while maintaining clarity, ownership, and momentum.
- Bring a humble attitude, an eagerness to help others succeed, and a strong curiosity to continuously learn and deepen your understanding of emerging AI capabilities.
- Are personally committed to fostering the safe and responsible evolution of AI.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
Enablement Lead - Knowledge Work employer: AI Startups UK
Lovable is an exceptional employer for data scientists, particularly in our dynamic London growth team. With a culture of extreme ownership and low-ego collaboration, we empower our employees to drive impactful growth metrics while working alongside talented engineers. Our commitment to innovation and rapid experimentation offers unparalleled opportunities for professional development, making Lovable a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Enablement Lead - Knowledge Work
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AI Startups UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AI Startups UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enablement Lead - Knowledge Work
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AI Startups UK:Your cover letter is your chance to shine! Tell us why you want to work at AI Startups UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AI Startups UK!
How to prepare for a job interview at AI Startups UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
