At a Glance
- Tasks: Deliver friendly service and assist customers with their shopping experience.
- Company: Join a well-known grocery store with a focus on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Opportunity to learn and grow in a dynamic retail environment.
- Why this job: Be part of a team that values your contribution and enhances customer experiences.
- Qualifications: High school diploma preferred; great communication and customer service skills.
The predicted salary is between 20000 - 25000 £ per year.
Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Duties and Responsibilities:
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
- Greet each customer and use his or her name whenever possible.
- Unload customers’ groceries from cart to belt, unloading items for ease of bagging such as grouping cold items together.
- Check the bottom of every cart and under all baby seats for items before completing an order.
- Follow correct bagging procedures for the correct use of bags by type.
- Scan customers' orders and handle the payment transaction, per standard practice.
- Avoid personal conversations with other associates when customers are present.
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
- Follow procedures for refunds and error correction.
- Make every attempt to maintain accurate cash control.
- Follow procedures and perform overrides.
- Identify customers needing assistance and offer to take the customer’s order to their car.
- Maintain alertness and call for assistance when needed to service customers per service standards.
- Check prices quickly and accurately.
- Be courteous and helpful to other associates.
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code.
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
- Ensure work station and front end area of the store has a neat and clean presentation.
- Report any register malfunction to the Customer Service Manager or MOD.
- Ensure the MVP savings center KIOSK is filled with paper and properly working.
- Adhere to all company guidelines, policies and standard practices.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required on front end.
- Successfully complete computer based training (CBT) and training aid courses.
- Perform all other duties as assigned.
Qualifications:
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements:
- Ability to use computers and other communication systems required to perform job functions.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Stand 100% of the time, frequently walking short distances.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
- Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents.
- Move empty bottles and containers from the front end to the back room where applicable.
PT Sales Associate Cashier in York employer: Ahold Delhaize
At Food Lion, we pride ourselves on fostering a supportive and friendly work environment where our employees can thrive. As a PT Sales Associate Cashier, you will not only enjoy competitive pay and flexible scheduling but also benefit from comprehensive training and opportunities for career advancement within our growing company. Join us in creating a positive shopping experience for our customers while being part of a team that values cooperation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land PT Sales Associate Cashier in York
✨Tip Number 1
Get to know the company culture! Before your interview, check out Food Lion's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewer.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing friendly service, think of examples from your past experiences where you went above and beyond for a customer. This will show that you’re ready to deliver that Food Lion standard.
✨Tip Number 3
Dress the part! When you show up for your interview, wear something neat and clean that reflects the Food Lion uniform. It shows you’re serious about the job and respect their standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace PT Sales Associate Cashier in York
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see how friendly and approachable you are, just like the service we provide at Food Lion. A little warmth in your words can go a long way.
Tailor Your Application:Make sure to tailor your application to the role of PT Sales Associate Cashier. Highlight any previous customer service experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like how we aim to provide fast and easy service to our customers.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Ahold Delhaize
✨Know the Customer Service Standards
Familiarise yourself with Food Lion's customer service standards before the interview. Understand what it means to provide fast, friendly, and flexible service, as this will show your commitment to their values.
✨Practice Your Greeting Skills
Since greeting customers by name is important, practice how you would introduce yourself and engage with customers. Role-play with a friend to get comfortable with making small talk while maintaining a friendly demeanour.
✨Demonstrate Team Spirit
Be ready to discuss how you work well with others. Share examples of past experiences where you collaborated with colleagues to enhance customer service, as teamwork is key in this role.
✨Show Your Attention to Detail
Prepare to highlight your ability to follow procedures accurately, especially when it comes to cash handling and bagging items. Mention any previous experience that showcases your attention to detail and reliability.
