At a Glance
- Tasks: Provide friendly service and assist customers at the self-checkout.
- Company: Join a well-known grocery store with a focus on customer satisfaction.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Perfect for high school and college students looking for part-time work.
- Why this job: Be the friendly face that makes shopping easy and enjoyable for everyone.
- Qualifications: Great communication skills and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Count on me – We know what to do, we make it easy, we do our part and we care!
Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Duties and Responsibilities:
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and use his or her name whenever possible
- Unload customers’ groceries from cart to belt - unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handle the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and perform overrides
- Identify customers needing assistance and offer to take the customer’s order to their car including Food Lion To-Go orders (if applicable)
- Maintain alertness and call for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Be courteous and helpful to other associates
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Adhere to all company guidelines, policies and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform the task of cashier when scheduled or as needed per the surge plan guidelines
- Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
- Perform the task of Food Lion To-Go Runner when scheduled or as needed
- Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restock cigarette drawers at each check lane
- Find more efficient ways to do the job and seek to reduce costs and improve labour productivity
- Perform all other duties as assigned
Qualifications:
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:
- Ability to use computers, smart devices, and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
PT Self Checkout Ambassador - 00435 in Salisbury employer: Ahold Delhaize
At Food Lion, we pride ourselves on fostering a supportive and engaging work environment where our employees can thrive. As a PT Self Checkout Ambassador, you will enjoy flexible scheduling, comprehensive training, and opportunities for career advancement while being part of a team that values customer service and community connection. Our culture encourages collaboration and respect, making it an excellent place for those seeking meaningful employment in a friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land PT Self Checkout Ambassador - 00435 in Salisbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Food Lion's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing friendly and efficient service, think of examples from your past experiences where you went above and beyond for a customer. This will show you're ready to deliver that Food Lion standard.
✨Tip Number 3
Dress the part! When you show up for your interview, wear something smart and presentable. It reflects your professionalism and shows you take the opportunity seriously, plus it aligns with the Food Lion dress code.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace PT Self Checkout Ambassador - 00435 in Salisbury
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your friendly and approachable side, just like you would with customers.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. If you've got customer service skills or cashier experience, shout about it! We love seeing how you fit into our team.
Keep It Clear and Concise:While we appreciate a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple!
How to prepare for a job interview at Ahold Delhaize
✨Know the Job Inside Out
Before your interview, make sure you understand the role of a PT Self Checkout Ambassador. Familiarise yourself with the key responsibilities like providing friendly service and handling transactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Customer Service Skills
Since this role is all about customer interaction, practice how you would greet customers and handle various scenarios. Think about how to create a positive shopping experience and be ready to share examples of how you've done this in the past.
✨Dress the Part
Even though you might not be in uniform for the interview, dress smartly and neatly. This shows that you respect the company’s standards and are serious about the job. Plus, it sets a positive tone for your first impression!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or what a typical day looks like. This not only shows your interest but also helps you determine if the company is the right fit for you.
