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- Tasks: Deliver friendly service and assist customers for a positive shopping experience.
- Company: Join a well-known grocery store with a focus on customer satisfaction.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Be the face of the store and make a difference in customers' day.
- Qualifications: Customer service skills and a willingness to learn are essential.
The predicted salary is between 20000 - 25000 £ per year.
Count on me – We know what to do, we make it easy, we do our part and we care!
Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Duties and Responsibilities:
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
- Greet each customer and use his or her name whenever possible.
- Unload customers’ groceries from cart to belt, unloading items for ease of bagging such as grouping cold items together.
- Check the bottom of every cart and under all baby seats for items before completing an order.
- Follow correct bagging procedures for the correct use of bags by type.
- Scan customers' orders and handle the payment transaction, per standard practice.
- Avoid personal conversations with other associates when customers are present.
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
- Follow procedures for refunds and error correction.
- Make every attempt to maintain accurate cash control.
- Follow procedures and perform overrides.
- Identify customers needing assistance and offer to take the customer’s order to their car.
- Maintain alertness and call for assistance when needed to service customers per service standards.
- Check prices quickly and accurately.
- Be courteous and helpful to other associates.
- Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code.
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
- Ensure work station and front end area of the store has a neat and clean presentation.
- Report any register malfunction to the Customer Service Manager or MOD.
- Ensure the MVP savings center KIOSK is filled with paper and properly working.
- Adhere to all company guidelines, policies and standard practices.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required on front end.
- Successfully complete computer based training (CBT) and training aid courses.
- Perform all other duties as assigned.
Qualifications:
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements:
- Ability to use computers and other communication systems required to perform job functions.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
- Pull or push up to 75 lbs. on occasion.
- Stand 100% of the time, frequently walking short distances.
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
- Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents.
- Move empty bottles and containers from the front end to the back room where applicable.
PT Customer Service Leader in Salisbury employer: Ahold Delhaize
Contact Detail:
Ahold Delhaize Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT Customer Service Leader in Salisbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Food Lion's social media and website. This will help you understand their values and how you can fit in, making it easier for us to connect during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or tricky situations. We want to see how you’d shine in those moments, so be ready to share your experiences!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you’re looking sharp and professional. It shows that you care about the role and are ready to represent Food Lion’s friendly vibe right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation and keeps you fresh in our minds as we make decisions. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace PT Customer Service Leader in Salisbury
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that match the job description, like your ability to provide friendly service or handle cash transactions smoothly.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if needed, and make sure it’s easy for us to read and understand your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ahold Delhaize
✨Know the Company Culture
Before your interview, take some time to understand Food Lion's values and customer service standards. Familiarise yourself with their commitment to providing friendly and efficient service, as this will help you align your answers with what they’re looking for.
✨Practice Customer Scenarios
Since the role involves direct interaction with customers, think of common customer service scenarios you might face. Prepare responses that showcase your ability to handle difficult situations with a smile and maintain a positive shopping experience.
✨Dress the Part
Make sure to dress neatly and in line with Food Lion’s dress code. Even if it’s just an interview, showing that you respect their uniform policy can make a great first impression and demonstrate your understanding of their standards.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you gauge if it’s the right fit for you.