FT Food Lion To Go Lead 02841

A great career opportunity with Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, which is the parent company for Ahold Delhaize's U.S. companies including its local brands Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop. The local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience.

PRIMARY PURPOSE

Responsible for Food Lion To Go operations, making decisions which impact store associates and the level of service offered to our customers. Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

DUTIES AND RESPONSIBILITIES

• Manages the Food Lion To Go operations including hiring, training, and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management training and conducts timely formal performance appraisals for direct reports.
• Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of online orders to minimize customer inconvenience.
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy.
• Support the achievement of budgeted financial and operating results.
• Proactively partner with department managers to ensure fresh orders are handled properly.
• Ensure return-to-stock items are handled in a prompt and orderly manner.
• Role model outstanding friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations.
• Controls store expenses through proper ordering, care for supplies, and equipment.
• Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained.
• Observes and corrects all unsafe conditions that could cause associate or customer accidents.
• Records and reports all associate and customer accidents in accordance with established Food Lion procedures.
• Ensures compliance with local, state, and federal regulations.
• Adheres to all company guidelines, policies, and standard practices.
• Maintains security standards.
• Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
• Provides recognition of accomplishments and offers constructive counseling when necessary.
• Must be able to meet the physical requirements of the position with or without reasonable accommodations.
• Support Front End operations as needed.

QUALIFICATIONS

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment.

PHYSICAL REQUIREMENTS

• Stand 100% of the time with occasional walking short distances.
• Ability to push or pull up to 75 pounds on occasion and up to 2000 pounds using a pallet jack or float.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion.
• Be able to handle a variety of substances associated with cleaning and packaging materials and household cleaners.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time including inclement weather.
• Have sufficient visual ability to check invoices, dates, and other written documents.

PREFERRED REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions.
• Ability to use hand-held computers for orders, mark downs, scan outs, and inventory.