At a Glance
- Tasks: Coordinate client appointments and ensure top-notch service in a fast-paced environment.
- Company: Join Alfred H Knight, a family-owned business with a global presence.
- Benefits: Enjoy a competitive salary, pension, life assurance, and employee support programmes.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a team that values innovation and continuous improvement in client services.
- Qualifications: Strong communication skills and experience in a dynamic operational setting.
The predicted salary is between 44595 - 54505 £ per year.
Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team in Dundonald, UK. In this client-facing role, your primary responsibility will be to organise and manage AHKES solid fuel laboratory related appointments while ensuring a professional level of service is consistently maintained and exceeded. You will also be responsible for meeting client expectations through the accurate and timely reporting of results and operations and liaising closely with relevant stakeholders. Beyond the day-to-day coordination, you will actively identify methods to standardise, streamline and improve our service levels.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries. We have honed and carefully crafted our reputation, delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
- Required Competencies
- Strong communication skills and adaptable to the situation/culture
- Ability to create and maintain relationships
- Pro-Active mindset and ability to ‘think ahead’
- Strive for perfection and keen eye for detail
- Must work well under pressure
- Team player who will support colleagues, management and the business needs
- IT knowledge and data entry experience would be advantageous
- Required Work Experience
- Experience in day to day fast paced operational environment
- Experience in a commercial technical environment and knowledge of procedures/processes is preferred
- Required Qualifications
- Undergraduate degree or equivalent professional certification and experience
Travel
Travel as required both domestically and internationally.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Client Services Coordinator in Dundonald employer: ahkgroup
Alfred H Knight is an excellent employer, offering a dynamic work environment in Liverpool where employees can thrive in their careers. With a strong focus on employee growth and development, the company provides comprehensive benefits including a competitive salary, pension, and life assurance, ensuring that team members feel valued and supported. The collaborative culture fosters teamwork and innovation, making it an ideal place for those looking to make a meaningful impact in the cargo operations sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Dundonald
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ahkgroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ahkgroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator in Dundonald
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ahkgroup:Your cover letter is your chance to shine! Tell us why you want to work at ahkgroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ahkgroup!
How to prepare for a job interview at ahkgroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
