Alfred H Knight has an exciting opportunity for a Service Desk Support Analyst to join our Group IT Department in Prescot, Liverpool You will be joining a high-performing Service Delivery team that is truly integral to the success and function of AHK’s global operations. As the first point of contact for our colleagues worldwide, you will be responsible for the initial triage and troubleshooting of global IT incidents. We are looking for acustomer-centric professional with proven Service Desk experiencewho can translate complex technical issues into user-friendly solutions. KEY RESPONSIBILITIES Incident Management:Triage, troubleshoot, and resolve IT tickets following established processes, adhering to strict SLAs. Global Communication:Act as a key point of contact for end-users across the AHK Group, providing professional support via phone, email, and potentiallylive chat. Technical Setup:Configure and deploy business equipment, including PCs, laptops, mobile devices, and tablets. Application Support:Assist with the maintenance of our bespoke systems by writing formulas for LIMS software and performing basic SQL databasequeries Documentation:Work closely with Technical Authors to ensure repeat problems and solutions are clearly documented in the knowledge base. Security
IT Service Desk Analyst employer: AHK Group
Alfred H Knight is an exceptional employer, offering a supportive and inclusive work culture in Liverpool, UK, where employees are encouraged to grow and develop their skills in a dynamic laboratory environment. With a strong commitment to employee well-being, the company provides a comprehensive benefits package, including pension and life assurance, while fostering a collaborative atmosphere that values teamwork and respect. Join us to be part of a family-owned business with a rich heritage, dedicated to excellence in analytical services and continuous investment in our people and technology.
