At a Glance
- Tasks: Provide top-notch customer service and manage client inquiries in Mandarin.
- Company: Join a family-owned global business with a rich history.
- Benefits: Competitive salary, pension, life assurance, and employee support.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and build strong client relationships.
- Qualifications: GCSEs in English, Maths, Science, and Mandarin fluency required.
The predicted salary is between 28800 - 43200 £ per year.
WHAT IS ON OFFER
Alfred H Knight is looking for a Mandarin speaking Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients professionally, accurately, and efficiently. To be successful, you must have excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities. The ability to identify and solve problems is vital, you must also be able to work independently and prioritise tasks.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.
We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Essential
- Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.
- Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.
- A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.
- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
- Excellent organisation with great attention to detail and accuracy.
- Ability to work under pressure and meet tight deadlines.
- A proactive approach working from own initiative.
- IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.
- Ability to meet key performance indicators.
- A team player who shows dignity and due respect for colleagues.
- Experience in Customer Service, Technical Help-Desk or Administration is advantageous.
Required Qualifications
- Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.
- Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.
Required Languages
- Mandarin.
Hours of work - Monday - Friday 08:30 - 17:00
Hybrid working system - 3 days office working -2 days home based.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program.
If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
#J-18808-LjbffrClient Services Coordinator - Mandarin Speaking in Liverpool employer: AHK Group Ltd
AHK Group Ltd is an excellent employer that values its employees by fostering a supportive work culture in Liverpool, where teamwork and collaboration are at the forefront. With opportunities for professional growth and development, employees can enhance their skills while enjoying competitive benefits and a vibrant workplace atmosphere. Joining AHK Group means being part of a dynamic team dedicated to delivering exceptional service and making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator - Mandarin Speaking in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Alfred H Knight. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to client services. Think about how you’d handle specific client inquiries and showcase your problem-solving skills.
✨Tip Number 3
Show off your Mandarin skills! If you get the chance, use your language abilities during the interview to demonstrate your fit for the role. It’ll definitely make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Client Services Coordinator - Mandarin Speaking in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with the role of Client Services Coordinator, especially your client relationship-building capabilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your Mandarin skills and how they can benefit our clients and overseas offices.
Show Off Your Organisation Skills:Since this role requires excellent time management and organisation, make sure to highlight any experiences where you've successfully managed multiple tasks or projects. We love seeing how you prioritise and solve problems!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AHK Group Ltd
✨Brush Up on Your Mandarin
Since this role requires you to communicate effectively in Mandarin, make sure you're comfortable with both verbal and written communication. Practise common phrases and industry-specific terminology that might come up during the interview.
✨Showcase Your Client Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight your ability to handle inquiries professionally and efficiently, as this is key for the Client Services Coordinator role.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified and solved problems in a work setting. Be ready to discuss how you approached these challenges and what the outcomes were, as this will show your proactive approach and critical thinking skills.
✨Organise Your Thoughts and Time
Given the importance of time management in this role, prepare a brief outline of how you prioritise tasks and manage your workload. This could include tools or methods you use to stay organised, which will impress the interviewers.
