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- Tasks: Guide top companies in improving their software innovation and customer success.
- Company: Join Aha!, a leader in product management software, dedicated to helping teams succeed.
- Benefits: Enjoy remote work, generous salary, profit sharing, and extensive paid time off.
- Why this job: Make a real impact by helping customers build better products in a supportive team environment.
- Qualifications: 6+ years in product management or similar roles, with a passion for customer success.
- Other info: All applications are reviewed by a real human; we value your unique perspective.
The predicted salary is between 43200 - 72000 £ per year.
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Sr. Product Success Manager (Product management experience required), united kingdom
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Client:
Aha!
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
30e5d54be39f
Job Views:
48
Posted:
24.06.2025
Expiry Date:
08.08.2025
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Job Description:
Our team
Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.
We serve: We work with the world\’s best known and most innovative companies and they trust us to guide them to build products that their customers love.
We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.
We act with urgency: We respond to customers\’ requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
We exchange value : We do not have any salespeople and we focus on what is best for the customer.
We collaborate : We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
We guide product: We bring our customers\’ requirements to our product team and define our own efficient processes and systems.
We enjoy: We like what we do and we want you to love your job too. Learn more about, our company , and the generous we offer.
Our customers
We serve the world\’s most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe, and hybrid approaches that our customers depend on.
Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we\’ve been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.
Your experience
You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. It is even likely that you have worked as a product or project manager, but realized that you prefer helping people to writing requirements. Showcasing advanced technology to sophisticated customers energizes you. You also have:
6+ years experience defining, managing, or launching new functionality at a growing software or technology company
Influenced or defined the detailed go-to-market process used to achieve product and business goals
Learned complex software applications and workflow methodologies
Written clear instructions to answer questions and explain best practices
Independently resolved hard challenges
Your work at Aha!
If you want to help people build better software and change the world, this role is for you! The team shows customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. Your responsibilities will include:
Guiding the world\’s largest and most sophisticated organizations as they improve how they innovate and build software
Delivering responsive customer service using our proven frameworks
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
Helping customers integrate Aha! software with their existing tools (e.g. development systems)
Sharing customer feedback internally
Testing new product functionality as needed
Mentoring newer team members as they lead demos, share best practices, and help customers with integrations
If this sounds appealing, we would love to hear from you. (A real human reviews every application.)
Grow with us
Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.
Generous salary with annual profit sharing for all
Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums
Up to 200 hours of paid time off a year to spend however you want
30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
Aha! contributes a percentage of your total compensation each year towards your retirement
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Sr. Product Success Manager (Product management experience required) employer: Aha!
Contact Detail:
Aha! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Product Success Manager (Product management experience required)
✨Tip Number 1
Familiarise yourself with the agile, scrum, kanban, and SAFe methodologies. Since the role requires expertise in these areas, being able to discuss your experience and understanding of these frameworks during interviews will set you apart.
✨Tip Number 2
Prepare to showcase your customer success stories. Think of specific examples where you've positively impacted customers, especially in a product management context, as this aligns perfectly with what Aha! values.
✨Tip Number 3
Brush up on your demo skills. Since you'll be leading demos for sophisticated customers, practice presenting complex software solutions clearly and engagingly to demonstrate your ability to guide clients effectively.
✨Tip Number 4
Network with current or former employees of Aha! to gain insights into their culture and expectations. This can provide you with valuable information that can help tailor your approach during the interview process.
We think you need these skills to ace Sr. Product Success Manager (Product management experience required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant product management experience. Focus on specific achievements and metrics that demonstrate your impact in previous roles, especially in customer success and software development.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of the software industry. Mention how your experience aligns with Aha!'s mission and values, and provide examples of how you've successfully guided customers in the past.
Showcase Your Communication Skills: Since the role involves clear communication and collaboration, emphasise your ability to communicate effectively with both technical and non-technical stakeholders. Provide examples of how you've facilitated discussions or led demos in previous positions.
Highlight Continuous Learning: Aha! values curiosity and learning. Mention any relevant training, certifications, or self-directed learning you've undertaken in product management methodologies like agile, scrum, or kanban. This shows your commitment to staying updated in the field.
How to prepare for a job interview at Aha!
✨Understand the Company Culture
Before your interview, take some time to research Aha!'s company culture. They value clear communication, teamwork, and a customer-first approach. Be prepared to discuss how your values align with theirs and provide examples of how you've demonstrated these qualities in your previous roles.
✨Showcase Your Product Management Experience
Since product management experience is required, be ready to share specific examples from your past roles where you defined, managed, or launched new functionalities. Highlight any methodologies you are familiar with, such as agile or scrum, and how you've applied them to achieve success.
✨Prepare for Customer-Focused Scenarios
Given that the role involves guiding customers and providing responsive service, think of scenarios where you've positively impacted customer experiences. Prepare to discuss how you resolved challenges and helped customers achieve their goals using your expertise.
✨Demonstrate Your Learning Mindset
Aha! values curiosity and continuous learning. Be ready to talk about how you've learned from past experiences, both successes and failures. Share any instances where you've sought out new knowledge or skills to better serve your customers or improve your work processes.
