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- Tasks: Guide product teams and provide expert support to customers.
- Company: Aha! is the world's leading product development software, empowering over 1 million product builders.
- Benefits: Enjoy remote work, profit sharing, generous PTO, and educational opportunities.
- Why this job: Be part of a unique team that values customer success and fosters collaboration without drama.
- Qualifications: 3+ years in product management with a focus on customer interaction and software delivery.
- Other info: Join a self-funded, profitable company recognised as one of the best fully remote workplaces.
The predicted salary is between 48000 - 84000 £ per year.
Product Success Manager (for product managers who want to guide other product teams)
Join to apply for the Product Success Manager (for product managers who want to guide other product teams) role at Aha!
Product Success Manager (for product managers who want to guide other product teams)
2 days ago Be among the first 25 applicants
Join to apply for the Product Success Manager (for product managers who want to guide other product teams) role at Aha!
This is a unique role. Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your expert support.
Aha! is the world\’s #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at team
Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.
- We serve: We work with the world\’s best known and most innovative companies, and they trust us to guide them to build products that their customers love
- We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers
- We act with urgency: We respond to customers\’ requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
- We exchange value: We do not have any salespeople and we focus on what is best for the customer
- We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
- We guide product: We bring our customers\’ requirements to our product team and define our own efficient processes and systems
- We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.
Our customers
We serve the world\’s most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, Scaled Agile Framework, and hybrid approaches that our customers depend on.
Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we have been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from customers throughout our journeys together.
Your experience
Requirements
You work hard and have a history of making a positive impact. Fast-paced and high-growth technology companies are where you thrive. You are happiest when you can work directly with customers alongside a team of fellow high achievers. You have recently worked in product management or a similar role that was directly responsible for building software. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated customers energizes you. You also have:
- Three+ years\’ experience defining, managing, or launching new functionality at a growing software or technology company
- Used a detailed go-to-market process to achieve product and business goals
- Learned complex software applications and workflow methodologies
- Written clear instructions to answer questions and explain best practices
- Independently resolved hard challenges
Your work at Aha!
Responsibilities
If you want to be recognized as a product development expert, this role is for you. The Product Success Manager position is for product managers who prefer working with customers over developers. Our Product Success team provides consultative support for the world\’s best-known and most innovative companies. Your responsibilities will include:
- Guiding the world\’s largest and most sophisticated organizations as they improve how they innovate and build software
- Delivering responsive customer service using our proven frameworks
- Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
- Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
- Helping customers integrate Aha! software with their existing tools (e.g., development systems)
- Sharing customer feedback internally
- Testing new product functionality as needed
- Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations
If this sounds appealing, we would love to hear from you. (We are always hiring for this position and a real human reviews every application.)
Grow with us
Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. It is why we joined Aha! and how we achieve our very best.
We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.
- The base salary range for this role in the U.S. is between $80,000 and $150,000
- Cash-based compensation also includes profit sharing, and we contribute a percentage of your total pay each month toward your retirement
- Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums)
- Up to 200 hours of paid time off a year to spend however you want
- 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
- Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
- Volunteer opportunities throughout the year
Base salary and total compensation are dependent upon many factors, including skills, experience, and relevant past roles.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Product Management and Marketing
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Industries
Software Development
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Product Success Manager (for product managers who want to guide other product teams) employer: Aha!
Contact Detail:
Aha! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Success Manager (for product managers who want to guide other product teams)
✨Tip Number 1
Familiarise yourself with Aha!'s suite of tools. Understanding how Aha! Roadmaps, Aha! Discovery, and other products work will give you an edge in discussions during interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Aha! on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your customer success strategies and methodologies, especially agile and scrum. Being able to discuss these frameworks confidently will demonstrate your expertise and alignment with Aha!'s approach to product management.
✨Tip Number 4
Prepare to share specific examples from your past experiences where you've successfully guided customers through complex software solutions. This will highlight your ability to thrive in a customer-facing role and resonate with Aha!'s mission.
We think you need these skills to ace Product Success Manager (for product managers who want to guide other product teams)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your product management experience and customer-facing roles. Emphasise any specific achievements that demonstrate your ability to guide teams and support customers effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for working directly with customers rather than focusing solely on development. Share examples of how you've successfully supported clients in the past and how you can bring that expertise to Aha!
Showcase Relevant Skills: Highlight skills that align with the job description, such as your experience with agile methodologies, customer service excellence, and your ability to learn complex software applications quickly. Use specific examples to illustrate these skills.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to customer success and product management. Be ready to discuss your experiences in guiding teams and resolving challenges, as well as your understanding of Aha!'s products.
How to prepare for a job interview at Aha!
✨Showcase Your Customer-Centric Approach
Since the role focuses on working directly with customers, be prepared to discuss your past experiences where you successfully supported clients. Highlight specific examples of how you guided them through challenges and helped them achieve their goals.
✨Demonstrate Product Management Expertise
Make sure to articulate your product management experience clearly. Discuss any relevant projects where you defined, managed, or launched new functionalities, and how these experiences have equipped you to guide other product teams effectively.
✨Familiarise Yourself with Aha!'s Tools
Research Aha!'s suite of tools and be ready to discuss how you can leverage them to enhance customer success. Understanding their products will show your genuine interest in the company and your readiness to hit the ground running.
✨Emphasise Collaboration and Communication Skills
Given the emphasis on teamwork and clear communication at Aha!, prepare to share examples of how you've successfully collaborated with cross-functional teams. Highlight your ability to communicate complex ideas simply and effectively, especially in a remote setting.
