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- Tasks: Guide product teams and provide expert support to customers in a dynamic environment.
- Company: Aha! is the leading product development software, empowering over 1 million product builders globally.
- Benefits: Enjoy remote work, profit sharing, generous paid time off, and education funding.
- Why this job: Join a unique team that values collaboration, customer success, and personal growth.
- Qualifications: 3+ years in product management with a passion for customer interaction and technology.
- Other info: This role is fully remote and offers opportunities for continuous learning and development.
The predicted salary is between 48000 - 84000 £ per year.
Product Success Manager (for product managers who want to guide other product teams)
Join to apply for the Product Success Manager (for product managers who want to guide other product teams) role at Aha!
Product Success Manager (for product managers who want to guide other product teams)
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Join to apply for the Product Success Manager (for product managers who want to guide other product teams) role at Aha!
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This is a unique role. Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your expert support.
Aha! is the world\’s #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at team
Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.
- We serve: We work with the world\’s best known and most innovative companies, and they trust us to guide them to build products that their customers love
- We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers
- We act with urgency: We respond to customers\’ requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
- We exchange value: We do not have any salespeople and we focus on what is best for the customer
- We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
- We guide product: We bring our customers\’ requirements to our product team and define our own efficient processes and systems
- We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.
Our customers
We serve the world\’s most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, Scaled Agile Framework, and hybrid approaches that our customers depend on.
Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we have been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from customers throughout our journeys together.
Your experience
Requirements
You work hard and have a history of making a positive impact. Fast-paced and high-growth technology companies are where you thrive. You are happiest when you can work directly with customers alongside a team of fellow high achievers. You have recently worked in product management or a similar role that was directly responsible for building software. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated customers energizes you. You also have:
- Three+ years\’ experience defining, managing, or launching new functionality at a growing software or technology company
- Used a detailed go-to-market process to achieve product and business goals
- Learned complex software applications and workflow methodologies
- Written clear instructions to answer questions and explain best practices
- Independently resolved hard challenges
Your work at Aha!
Responsibilities
If you want to be recognized as a product development expert, this role is for you. The Product Success Manager position is for product managers who prefer working with customers over developers. Our Product Success team provides consultative support for the world\’s best-known and most innovative companies. Your responsibilities will include:
- Guiding the world\’s largest and most sophisticated organizations as they improve how they innovate and build software
- Delivering responsive customer service using our proven frameworks
- Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
- Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
- Helping customers integrate Aha! software with their existing tools (e.g., development systems)
- Sharing customer feedback internally
- Testing new product functionality as needed
- Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations
If this sounds appealing, we would love to hear from you. (We are always hiring for this position and a real human reviews every application.)
Grow with us
Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. It is why we joined Aha! and how we achieve our very best.
We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.
- The base salary range for this role in the U.S. is between $80,000 and $150,000
- Cash-based compensation also includes profit sharing, and we contribute a percentage of your total pay each month toward your retirement
- Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums)
- Up to 200 hours of paid time off a year to spend however you want
- 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
- Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
- Volunteer opportunities throughout the year
Base salary and total compensation are dependent upon many factors, including skills, experience, and relevant past roles.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Product Management and Marketing
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Industries
Software Development
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Product Success Manager (for product managers who want to guide other product teams) employer: Aha!
Contact Detail:
Aha! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Success Manager (for product managers who want to guide other product teams)
✨Tip Number 1
Familiarise yourself with Aha!'s suite of tools. Understanding how Aha! Roadmaps, Aha! Discovery, and other products work will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Aha!. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Product Success Manager role.
✨Tip Number 3
Prepare to discuss your experience in product management and customer success. Be ready to share specific examples of how you've guided teams or customers in previous roles, as this aligns closely with what Aha! is looking for.
✨Tip Number 4
Showcase your understanding of various product development methodologies like Agile and Scrum. Aha! values expertise in these areas, so demonstrating your knowledge will set you apart from other candidates.
We think you need these skills to ace Product Success Manager (for product managers who want to guide other product teams)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your product management experience and customer-facing roles. Emphasise any specific achievements that demonstrate your ability to guide teams and support customers effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for working directly with customers rather than focusing solely on development. Share examples of how you've successfully guided teams or clients in the past.
Showcase Relevant Skills: Highlight skills that are particularly relevant to the role, such as your familiarity with agile methodologies, your ability to learn complex software applications, and your experience in delivering customer service.
Demonstrate Cultural Fit: Research Aha!'s company culture and values. In your application, mention how your work style aligns with their emphasis on collaboration, clear communication, and urgency in responding to customer needs.
How to prepare for a job interview at Aha!
✨Showcase Your Product Management Experience
Make sure to highlight your previous product management roles and how they relate to guiding other teams. Be prepared to discuss specific projects where you successfully led product initiatives and the impact they had on customer satisfaction.
✨Demonstrate Customer-Centric Mindset
Since this role focuses on working directly with customers, share examples of how you've prioritised customer needs in your past roles. Discuss how you’ve helped clients achieve their goals and how you can bring that same energy to Aha!'s customers.
✨Familiarise Yourself with Aha! Tools
Take some time to learn about Aha!'s suite of tools and how they benefit product teams. Being knowledgeable about their products will not only impress your interviewers but also show your genuine interest in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to guide customers through challenges. Practice articulating your thought process and how you would approach various situations that may arise in the role.
