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For Companies At a Glance
- Tasks: Provide top-notch software support and training to customers across the UK and Europe.
- Company: Join AGTEK, a leader in construction tech solutions with a global reach.
- Benefits: Enjoy a competitive salary, flexible remote work, and career development opportunities.
- Why this job: Make a real impact by helping users maximise their software experience and improve construction projects.
- Qualifications: Experience in heavy civil construction and strong communication skills are essential.
- Other info: Be part of a supportive, international team culture with exciting growth potential.
The predicted salary is between 30000 - 40000 £ per year.
About us
AGTEK Development Company, part of Hexagon, is a leading provider of earthwork takeoff, construction modeling, and machine control solutions for the heavy civil construction industry. Founded in 1981 and headquartered in Livermore, California, AGTEK pioneered computer‑optimized software for agricultural land leveling, construction earthwork, and machine control. Today, our solutions are trusted by contractors worldwide to improve accuracy, productivity, and decision‑making across complex construction projects.
Our parent company, Hexagon, is a global technology leader in sensor, software, and autonomous solutions, helping customers put data to work to drive efficiency, quality, safety, and sustainability across infrastructure, construction, and industrial environments.
About the role
We are looking for a Software Support & Trainer to join AGTEK supporting UK and European customers. In this role, you will act as a key technical partner for our customers, combining software support, customer training, and product feedback. You will help users get the most out of AGTEK applications while contributing to continuous product improvement, quality assurance, and training content development.
Responsibilities
- Customer Support
- Provide high‑quality technical support to customers and sales teams via phone, email, and remote sessions
- Troubleshoot user issues across AGTEK’s software suite and mobile applications
- Deliver a friendly, professional, and timely customer support experience
- Identify, document, and report software defects; verify and validate bug fixes
- Propose feature enhancements and workflow improvements based on customer feedback
- Training & Customer Enablement
- Deliver online and in‑person training sessions for customers
- Lead multi‑day, hands‑on training classes
- Train internal teams and sales professionals
- Communicate product updates, best practices, and recommended workflows
- Content Development
- Contribute to the creation of training materials, including guides, videos, exercises, webinars, and tutorials
- Support continuous improvement of product documentation
- Product Testing & Quality
- Test new software releases and features
- Validate fixes and support quality assurance processes
- Provide structured, workflow‑based feedback to development teams
- Additional Responsibilities
- Support and advise on drone‑related workflows
- Represent AGTEK at industry events, trade shows, and customer sessions
- Collaborate closely with Hexagon Geosystems teams across regions
Skills & Qualifications
- Experience in heavy civil construction or a closely related field
- Strong ability to learn, understand, and explain software solutions
- Excellent communication, customer service, and teaching skills
- Solid technical troubleshooting capabilities
- Self‑motivated, reliable, and professional working style
- Willingness to travel across the UK and Europe
Nice to have
- Previous experience with AGTEK software or similar construction / earthworks solutions
- Exposure to drone / UAV workflows and digital construction technologies
- Background in surveying, digital construction, modeling, or machine control
- Experience delivering software training or creating training / enablement content
What we offer
- Competitive salary and benefits package
- Flexible remote working environment
- Comprehensive onboarding and product training
- Long‑term career development opportunities within Hexagon
- A supportive, collaborative, and international team culture
Software Support & Trainer in Wolverhampton employer: AGTEK Development Company, Inc.
Contact Detail:
AGTEK Development Company, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support & Trainer in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in software support and training, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to software support and training. Think about how you would handle specific customer issues or deliver training sessions, so you can impress them with your knowledge and confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at AGTEK.
We think you need these skills to ace Software Support & Trainer in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Support & Trainer role. Highlight your experience in heavy civil construction and any relevant software skills. We want to see how you can bring your unique background to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and don’t forget to mention any teaching or training experience you have!
Be Specific About Your Experience: When detailing your past roles, be specific about your technical troubleshooting capabilities and any software solutions you've worked with. We love seeing concrete examples of how you've helped customers in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at AGTEK!
How to prepare for a job interview at AGTEK Development Company, Inc.
✨Know Your Software Inside Out
Make sure you’re familiar with AGTEK’s software suite and any similar solutions. Brush up on key features, common troubleshooting issues, and how to explain these to users. This will show your technical prowess and help you stand out as a knowledgeable candidate.
✨Prepare for Customer Scenarios
Think about potential customer support scenarios you might face in the role. Prepare examples of how you would handle specific issues or training sessions. This will demonstrate your problem-solving skills and your ability to deliver excellent customer service.
✨Showcase Your Teaching Skills
Since the role involves training customers, be ready to discuss your teaching experience. Consider preparing a mini-training session on a relevant topic to showcase your communication skills and ability to engage an audience.
✨Research AGTEK and Hexagon
Familiarise yourself with AGTEK’s history, products, and their parent company, Hexagon. Understanding their mission and values will help you align your answers with what they’re looking for, making you a more appealing candidate.