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For Companies At a Glance
- Tasks: Provide top-notch software support and training for customers in the construction industry.
- Company: Join AGTEK, a leader in innovative construction technology solutions.
- Benefits: Enjoy a competitive salary, flexible remote work, and career development opportunities.
- Other info: Be part of a supportive, international team with exciting growth potential.
- Why this job: Make a real impact by helping users maximise their software experience.
- Qualifications: Experience in construction, strong communication skills, and a passion for teaching.
The predicted salary is between 30000 - 40000 ÂŁ per year.
About us
AGTEK Development Company, part of Hexagon, is a leading provider of earthwork takeoff, construction modeling, and machine control solutions for the heavy civil construction industry. Founded in 1981 and headquartered in Livermore, California, AGTEK pioneered computer‑optimized software for agricultural land leveling, construction earthwork, and machine control. Today, our solutions are trusted by contractors worldwide to improve accuracy, productivity, and decision‑making across complex construction projects.
Our parent company, Hexagon, is a global technology leader in sensor, software, and autonomous solutions, helping customers put data to work to drive efficiency, quality, safety, and sustainability across infrastructure, construction, and industrial environments.
About the role
We are looking for a Software Support & Trainer to join AGTEK supporting UK and European customers. In this role, you will act as a key technical partner for our customers, combining software support, customer training, and product feedback. You will help users get the most out of AGTEK applications while contributing to continuous product improvement, quality assurance, and training content development.
Responsibilities
- Customer Support
- Provide high‑quality technical support to customers and sales teams via phone, email, and remote sessions
- Troubleshoot user issues across AGTEK’s software suite and mobile applications
- Deliver a friendly, professional, and timely customer support experience
- Identify, document, and report software defects; verify and validate bug fixes
- Propose feature enhancements and workflow improvements based on customer feedback
- Training & Customer Enablement
- Deliver online and in‑person training sessions for customers
- Lead multi‑day, hands‑on training classes
- Train internal teams and sales professionals
- Communicate product updates, best practices, and recommended workflows
- Content Development
- Contribute to the creation of training materials, including guides, videos, exercises, webinars, and tutorials
- Support continuous improvement of product documentation
- Product Testing & Quality
- Test new software releases and features
- Validate fixes and support quality assurance processes
- Provide structured, workflow‑based feedback to development teams
- Additional Responsibilities
- Support and advise on drone‑related workflows
- Represent AGTEK at industry events, trade shows, and customer sessions
- Collaborate closely with Hexagon Geosystems teams across regions
Skills & Qualifications
- Experience in heavy civil construction or a closely related field
- Strong ability to learn, understand, and explain software solutions
- Excellent communication, customer service, and teaching skills
- Solid technical troubleshooting capabilities
- Self‑motivated, reliable, and professional working style
- Willingness to travel across the UK and Europe
Nice to have
- Previous experience with AGTEK software or similar construction / earthworks solutions
- Exposure to drone / UAV workflows and digital construction technologies
- Background in surveying, digital construction, modeling, or machine control
- Experience delivering software training or creating training / enablement content
What we offer
- Competitive salary and benefits package
- Flexible remote working environment
- Comprehensive onboarding and product training
- Long‑term career development opportunities within Hexagon
- A supportive, collaborative, and international team culture
Software Support & Trainer employer: AGTEK Development Company, Inc.
Contact Detail:
AGTEK Development Company, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support & Trainer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your knowledge about AGTEK and its software solutions. Show them you’re not just another candidate; you’re genuinely interested in their products and how you can contribute.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the AGTEK team.
We think you need these skills to ace Software Support & Trainer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Support & Trainer role. Highlight your experience in heavy civil construction and any relevant software skills. We want to see how you can bring your unique background to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and don’t forget to mention any teaching or training experience you have!
Be Specific About Your Experience: When detailing your past roles, be specific about your technical troubleshooting capabilities and any software solutions you've worked with. We love seeing concrete examples of how you've helped customers or improved processes in previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at AGTEK!
How to prepare for a job interview at AGTEK Development Company, Inc.
✨Know Your Software Inside Out
Make sure you’re familiar with AGTEK’s software suite and any similar solutions. Brush up on key features, common issues, and troubleshooting techniques. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Prepare examples of how you would handle technical support queries or training sessions. This will demonstrate your problem-solving skills and ability to communicate effectively with users.
✨Showcase Your Teaching Skills
Since the role involves training customers, be ready to discuss your teaching experience. Consider preparing a mini-training session on a relevant topic to showcase your ability to explain complex concepts clearly and engagingly.
✨Ask Insightful Questions
Prepare thoughtful questions about AGTEK’s products, company culture, and future developments. This shows that you’re not just interested in the job, but also in how you can contribute to the team and the company’s success.