At a Glance
- Tasks: Provide top-notch software support and training to customers across the UK and Europe.
- Company: Join AGTEK, a leader in construction tech solutions, part of Hexagon.
- Benefits: Enjoy a competitive salary, flexible remote work, and career development opportunities.
- Other info: Be part of a supportive, international team with exciting growth potential.
- Why this job: Make a real impact by helping users maximise their software experience.
- Qualifications: Experience in construction or related fields, strong communication, and teaching skills.
The predicted salary is between 30000 - 40000 £ per year.
About us
AGTEK Development Company, part of Hexagon, is a leading provider of earthwork takeoff, construction modeling, and machine control solutions for the heavy civil construction industry. Founded in 1981 and headquartered in Livermore, California, AGTEK pioneered computer‑optimized software for agricultural land leveling, construction earthwork, and machine control. Today, our solutions are trusted by contractors worldwide to improve accuracy, productivity, and decision‑making across complex construction projects.
Our parent company, Hexagon, is a global technology leader in sensor, software, and autonomous solutions, helping customers put data to work to drive efficiency, quality, safety, and sustainability across infrastructure, construction, and industrial environments.
About the role
We are looking for a Software Support & Trainer to join AGTEK supporting UK and European customers. In this role, you will act as a key technical partner for our customers, combining software support, customer training, and product feedback. You will help users get the most out of AGTEK applications while contributing to continuous product improvement, quality assurance, and training content development.
Responsibilities
- Customer Support
- Provide high‑quality technical support to customers and sales teams via phone, email, and remote sessions
- Troubleshoot user issues across AGTEK’s software suite and mobile applications
- Deliver a friendly, professional, and timely customer support experience
- Identify, document, and report software defects; verify and validate bug fixes
- Propose feature enhancements and workflow improvements based on customer feedback
- Training & Customer Enablement
- Deliver online and in‑person training sessions for customers
- Lead multi‑day, hands‑on training classes
- Train internal teams and sales professionals
- Communicate product updates, best practices, and recommended workflows
- Content Development
- Contribute to the creation of training materials, including guides, videos, exercises, webinars, and tutorials
- Support continuous improvement of product documentation
- Product Testing & Quality
- Test new software releases and features
- Validate fixes and support quality assurance processes
- Provide structured, workflow‑based feedback to development teams
- Additional Responsibilities
- Support and advise on drone‑related workflows
- Represent AGTEK at industry events, trade shows, and customer sessions
- Collaborate closely with Hexagon Geosystems teams across regions
Skills & Qualifications
- Experience in heavy civil construction or a closely related field
- Strong ability to learn, understand, and explain software solutions
- Excellent communication, customer service, and teaching skills
- Solid technical troubleshooting capabilities
- Self‑motivated, reliable, and professional working style
- Willingness to travel across the UK and Europe
Nice to have
- Previous experience with AGTEK software or similar construction / earthworks solutions
- Exposure to drone / UAV workflows and digital construction technologies
- Background in surveying, digital construction, modeling, or machine control
- Experience delivering software training or creating training / enablement content
What we offer
- Competitive salary and benefits package
- Flexible remote working environment
- Comprehensive onboarding and product training
- Long‑term career development opportunities within Hexagon
- A supportive, collaborative, and international team culture
Software Support & Trainer in Leicester employer: AGTEK Development Company, Inc.
AGTEK Development Company, part of Hexagon, is an exceptional employer that prioritises employee growth and development within a supportive and collaborative international team culture. With a competitive salary and benefits package, flexible remote working options, and comprehensive onboarding and training, employees are empowered to thrive in their roles while contributing to innovative solutions in the heavy civil construction industry. Joining AGTEK means being part of a pioneering company that values your input and fosters continuous improvement, making it a rewarding place to build a meaningful career.
Contact Details:
AGTEK Development Company, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Software Support & Trainer in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching AGTEK and its products. Understand their software solutions and think about how your skills can help improve customer support and training. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! As a Software Support & Trainer, you'll need to explain complex concepts clearly. Try explaining AGTEK’s software to a friend or family member to refine your teaching style and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AGTEK team and contributing to our awesome culture.
We think you need these skills to ace Software Support & Trainer in Leicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about supporting customers and training them on our software. A little personality goes a long way!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in heavy civil construction or software support. We love seeing how your background aligns with what we do at AGTEK, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps – we’re all about making things simple!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AGTEK Development Company, Inc.
✨Know Your Software Inside Out
Make sure you’re familiar with AGTEK’s software suite and any similar solutions. Brush up on key features, common issues, and troubleshooting techniques. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Prepare examples of how you would handle technical support queries or training sessions. This will demonstrate your problem-solving skills and ability to communicate effectively with users.
✨Showcase Your Teaching Skills
Since the role involves training customers, be ready to discuss your teaching experience. Consider preparing a mini-training session on a relevant topic to showcase your ability to explain complex concepts clearly and engagingly.
✨Research AGTEK and Hexagon
Familiarise yourself with AGTEK’s history, products, and recent developments, as well as Hexagon’s broader mission. This knowledge will help you align your answers with the company’s values and show that you’re genuinely interested in being part of their team.
