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- Tasks: Lead the resolution of complex technical issues and manage the Microsoft 365 ecosystem.
- Company: A top European PE firm investing in high-growth B2B SaaS companies.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a fast-paced environment with great career advancement potential.
- Why this job: Join a dynamic team and tackle exciting challenges in tech support.
- Qualifications: Experience in IT support, particularly with Microsoft 365 and Azure AD.
The predicted salary is between 60000 - 80000 £ per year.
Client A leading European PE firm focused on investing in software and technology-enabled businesses. The firm specialises in backing high‑growth B2B SaaS companies, particularly in sectors like enterprise software, fintech, legal tech, and cybersecurity.
Responsibilities:
- Act as the senior escalation point for L2/L3 service desk incidents, owning issues end‑to‑end through resolution.
- Troubleshoot and resolve complex technical issues across Windows, macOS, Microsoft 365, Azure AD / Entra ID, networking, and endpoint management environments.
- Manage and support the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD, covering licensing, policy configuration, and conditional access.
- Disciplined with ITSM tooling - logs accurately, manages SLAs, and documents findings for the benefit of the wider team.
- Experience with Azure AD conditional access, MFA, SSO, and identity governance.
Senior Systems Support Engineer employer: AGS
Contact Detail:
AGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with B2B SaaS or in roles similar to Senior Systems Support Engineer. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific technical challenges you've tackled. Highlight your experience with Microsoft 365, Azure AD, and ITSM tooling to stand out.
✨Tip Number 3
Prepare for the unexpected! In interviews, you might face technical assessments or scenario-based questions. Brush up on troubleshooting complex issues across different platforms, and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining our team. Don’t miss out on the opportunity!
We think you need these skills to ace Senior Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, macOS, and Microsoft 365. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about supporting tech environments and how your background in ITSM tooling can benefit our team. Keep it engaging and relevant!
Showcase Your Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved. We love seeing how you approach challenges, especially in areas like Azure AD and endpoint management. Make it clear how you own issues end-to-end!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at AGS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, macOS, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them, as this will show your hands-on experience.
✨Familiarise Yourself with ITSM Tools
Since the role requires disciplined use of ITSM tooling, be prepared to talk about your experience with logging incidents, managing SLAs, and documenting findings. Bring examples of how you've used these tools effectively in past roles.
✨Understand the Microsoft Ecosystem
Dive deep into the Microsoft 365 ecosystem, including Exchange Online, Teams, and Azure AD. Be ready to explain how you've managed licensing, policy configuration, and conditional access in previous positions, as this will demonstrate your capability to handle the responsibilities outlined.
✨Showcase Your Problem-Solving Skills
Prepare to discuss complex technical issues you've resolved, particularly those involving Azure AD conditional access, MFA, and SSO. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving approach.