Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot complex IT issues and manage the Microsoft 365 ecosystem.
- Company: AGS, a dynamic company supporting high-growth tech firms.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Join a team that values innovation and collaboration.
- Why this job: Be the go-to expert in a fast-paced tech environment.
- Qualifications: Strong expertise in Azure AD and ITSM processes required.
The predicted salary is between 60000 - 80000 £ per year.
AGS is seeking a senior IT professional in Greater London to act as the escalation point for L2/L3 service desk incidents. Responsibilities include troubleshooting complex issues across Windows, macOS, and Microsoft 365, as well as managing the Microsoft 365 ecosystem. Ideal candidates should have strong expertise in Azure AD and ITSM processes. Join AGS to work in a dynamic environment that supports high-growth technology companies.
Senior Systems Engineer – 365/AzureAD & ITSM Lead employer: AGS
Contact Detail:
AGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems Engineer – 365/AzureAD & ITSM Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with Microsoft 365 and Azure AD. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your troubleshooting successes and ITSM process improvements. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses, especially around complex issues you've solved in Windows, macOS, and Microsoft 365 environments.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented folks like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Systems Engineer – 365/AzureAD & ITSM Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Azure AD and ITSM processes. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting expertise across Windows, macOS, and Microsoft 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Systems Engineer role. Share specific examples of how you've tackled complex issues in the past and how you can contribute to our dynamic environment.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved L2/L3 service desk incidents. We love candidates who can demonstrate their analytical thinking and problem-solving abilities, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at AGS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you’re not just familiar with the systems but can also handle complex issues.
✨Showcase Your Azure AD Expertise
Since strong expertise in Azure AD is a must, prepare to talk about your experience managing identities and access. Think of examples where you implemented security measures or streamlined processes using Azure AD. This will demonstrate your capability to lead in this area.
✨Understand ITSM Processes
Familiarise yourself with ITSM frameworks and be ready to discuss how you've applied these in previous roles. Highlight any improvements you made to service desk operations or incident management. This will show that you can effectively manage the ITSM processes AGS values.
✨Ask Insightful Questions
Prepare some thoughtful questions about AGS's current challenges or future projects related to their Microsoft 365 ecosystem. This not only shows your interest in the role but also your proactive approach to understanding how you can contribute to their success.