At a Glance
- Tasks: Own complex IT incidents and support enterprise AI tools while contributing to exciting IT projects.
- Company: AGS, a leading tech company in London with a dynamic service desk.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative environment with excellent career advancement opportunities.
- Why this job: Join a transatlantic team and make an impact in AI and cybersecurity.
- Qualifications: 5+ years of enterprise IT support experience and strong M365 skills.
The predicted salary is between 31500 - 38500 £ per year.
AGS in London seeks a Level 3 IT Support Engineer to join our transatlantic service desk, owning complex incidents and providing senior escalation cover across end-user computing, Microsoft 365, networking and cybersecurity tooling.
You will implement and support enterprise AI tools, contribute to IT projects, and maintain knowledge base articles and user guidance.
Candidates should have 5+ years of enterprise IT support and strong M365 administration.
Senior L3 IT Support Engineer – AI, 365 & Cybersecurity in London employer: AGS
As a leading European private equity firm, we pride ourselves on fostering a dynamic and inclusive work environment in our London office. Our commitment to employee growth is evident through continuous training opportunities and a collaborative culture that encourages innovation and excellence in supporting high-growth technology businesses. Join us to be part of a team that values your expertise and offers a unique chance to work at the forefront of the software and technology sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior L3 IT Support Engineer – AI, 365 & Cybersecurity in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AGS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AGS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AGS!
✨Direct Apply to AGS
Let's not forget to apply directly through the AGS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior L3 IT Support Engineer – AI, 365 & Cybersecurity in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AGS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AGS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AGS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
