At a Glance
- Tasks: Be the go-to tech guru for a major banking client, solving issues and optimising their platform.
- Company: Join a high-growth tech company revolutionising secure digital workspaces.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with global reach and exciting project delivery.
- Why this job: Make a real impact in the banking sector while working with cutting-edge technology.
- Qualifications: 5+ years in technical roles, strong IT product knowledge, and excellent communication skills.
The predicted salary is between 40500 - 49500 £ per year.
The role requires 1 day per week in the office, with additional office time occasionally required to support key projects.
We are working with a high-growth enterprise technology company that provides a secure digital workspace combining security, identity, network access, data protection and endpoint controls into a single platform. The company is backed by leading technology investors and works with some of the world's largest enterprise organisations.
They are looking for a Technical Account Manager (TAM) to act as a strategic technical partner for one of their largest customers within the banking and financial services sector. This is a highly technical, hands-on role focused on building trusted customer relationships, delivering technical workstreams, troubleshooting complex issues and helping a major enterprise customer maximise the value of the platform.
- Serve as the primary technical point of contact for a major enterprise customer, supporting them from onboarding through to operational maturity.
- Proactively manage support cases, feature requests and technical escalations, driving issues through to resolution while maintaining clear communication with the customer.
- Train customer teams on deployment, configuration, management and best practices.
- Provide hands-on technical guidance to configure and optimise the platform around the customer's security, performance and usability requirements.
- Work closely with Product, Engineering, Support, Customer Success, Solutions Architects and Sales Engineering teams to resolve issues and deliver projects.
5+ years in Technical Account Management, Solutions Engineering, Technical Customer Success or another technical post-sales role within software or cybersecurity.
- Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
- Experience managing technical escalations, support tickets and project delivery.
- Experience owning technical workstreams from initial requirements through to implementation and delivery.
- Comfortable working across multiple customer business units and stakeholder groups.
- Experience working with tools such as Salesforce, Jira and Confluence.
- Bachelor's degree in a technical discipline preferred, or equivalent practical experience.
- Comfortable operating in a hands-on technical environment, including deployment and configuration work.
The successful candidate will support a major global banking organisation, so experience working within highly regulated, security-conscious enterprise environments is particularly relevant. Work across a global, multi-business-unit environment. Manage a support caseload alongside project delivery. Liaise with internal engineering, R&D and support teams when escalation is required. Maintain clear, consistent communication across the customer account. Work as part of a high-performing account team supporting a globally deployed enterprise service.
Remote Technical Account Manager in London employer: AGS
As a leading European private equity firm, we pride ourselves on fostering a dynamic and inclusive work environment in our London office. Our commitment to employee growth is evident through continuous training opportunities and a collaborative culture that encourages innovation and excellence in supporting high-growth technology businesses. Join us to be part of a team that values your expertise and offers a unique chance to work at the forefront of the software and technology sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Account Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like AGS. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Remote Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to AGS.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on AGS's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at AGS
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with AGS.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at AGS will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former AGS employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
