Freight Coordinator

This range is provided by AGS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Feltham

Our client is a market leader in UK & EU gateway logistics solutions, located in Feltham. They have a rich history, trading since 1999. They offer specialist bespoke solutions for the international freight forwarding industry, e-commerce business, global courier & postal systems.

About you:

You’ll have a background in freight/logistics industry and be passionate to learn and progress. As an aspiring Account Manager, you are pivotal to the team, overseeing the import and export of products from international suppliers and partners.

As an Account Manager, you will collaborate with a team of professionals to ensure all accounts are managed efficiently and in compliance with international and domestic regulations. You will spearhead the import/export process, coordinating with suppliers, negotiating contracts, and ensuring timely deliveries.

Responsibilities and Duties:

Client Account Management

• Act as the main contact for assigned accounts, building strong, long‑term relationships.
• Ensure timely delivery of solutions and communicate progress to stakeholders.
• Drive growth within existing accounts and resolve escalations to prevent issues.

Billing & Commercial Operations

• Prepare accurate invoices, maintain billing records, and support month‑end reporting.
• Work with internal teams to resolve discrepancies and customer inquiries.

Trade & Logistics Coordination

• Coordinate with freight forwarders and third parties for quotes and timely shipments.
• Negotiate contracts and ensure compliance with import/export regulations.

Market & Brand Development

• Partner with marketing to maintain brand visibility and monitor market trends.
• Represent the business at global conferences and exhibitions.

Qualifications and Skills

• A highly motivated professional with a passion for delivering results.
• Minimum 3+ years’ experience in freight forwarding or international logistics.
• Experience in ASM, Sequoia or CHIEF.
• Proven track record in account management or a similar client‑facing role.
• Solid understanding of international trade regulations and customs clearance processes (UK and global).
• Demonstrated ability to deliver client‑focused solutions and anticipate customer needs.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Strong organisational skills and the ability to manage multiple projects simultaneously with attention to detail.
• Flexibility to travel to designated markets as required.
• Previous involvement in export projects and familiarity with export operations.
• Leadership experience managing projects or small teams.
• Excellent communication, negotiation, and problem‑solving skills.
• Proficiency in MS Office and relevant software tools.
• Strong listening, negotiation, and presentation abilities.
• Additional language skills (e.g., Spanish, Portuguese, Mandarin) are a plus for supporting Asia and Latin American markets.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Customer Service and Business Development

Industries: Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation