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- Tasks: Resolve complex tech issues and support the Microsoft 365 ecosystem.
- Company: Leading European PE firm investing in high-growth tech businesses.
- Benefits: Competitive contract rate, flexible working arrangements, and exposure to cutting-edge technologies.
- Other info: Opportunity to work with innovative B2B SaaS companies.
- Why this job: Join a dynamic team and tackle exciting challenges in tech support.
- Qualifications: Experience in systems support and strong troubleshooting skills.
The predicted salary is between 60000 - 80000 £ per year.
A leading European PE firm focused on investing in software and technology-enabled businesses. The firm specialises in backing high-growth B2B SaaS companies, particularly in sectors like enterprise software, fintech, legal tech, and cybersecurity.
Responsibilities:
- Act as the senior escalation point for L2/L3 service desk incidents, owning issues end-to-end through resolution.
- Troubleshoot and resolve complex technical issues across Windows, macOS, Microsoft 365, Azure AD / Entra ID, networking, and endpoint management environments.
- Manage and support the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD, covering licensing, policy configuration, and conditional access.
- Networking fundamentals.
Senior Systems Support Engineer in City of London employer: AGS
Contact Detail:
AGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Systems Support Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and software sectors. Attend industry meetups or webinars where you can chat with potential employers and showcase your skills.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills, especially around Windows, macOS, and Microsoft 365. We recommend practising common scenarios you might face as a Senior Systems Support Engineer.
✨Tip Number 3
Show off your problem-solving prowess! When discussing past experiences, focus on how you’ve resolved complex issues end-to-end. Use specific examples that highlight your expertise in managing incidents and supporting environments like Azure AD.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Systems Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, macOS, and Microsoft 365. We want to see how you've tackled complex technical issues in the past, so don’t hold back on those details!
Showcase Your Problem-Solving Skills: In your cover letter, share specific examples of how you've resolved tricky L2/L3 service desk incidents. We love seeing candidates who can own issues from start to finish, so let us know how you’ve done that!
Highlight Relevant Experience: If you've worked with Azure AD, Intune, or any networking fundamentals, make sure to mention it! We’re looking for someone who can hit the ground running, so relevant experience is key.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at AGS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, macOS, and Microsoft 365. Be ready to discuss troubleshooting methods for complex issues and demonstrate your understanding of Azure AD and networking fundamentals.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved L2/L3 service desk incidents in the past. Highlight your end-to-end ownership of issues and how you’ve successfully navigated challenges in a fast-paced environment.
✨Familiarise Yourself with the Company
Research the PE firm and its focus on B2B SaaS companies. Understanding their investment strategy and the sectors they specialise in will help you tailor your responses and show genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use, and their approach to managing the Microsoft 365 ecosystem. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.