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- Tasks: Resolve complex tech issues and support the Microsoft 365 ecosystem.
- Company: Leading European PE firm investing in high-growth tech businesses.
- Benefits: Competitive contract rate, flexible working environment, and exposure to cutting-edge technologies.
- Other info: Opportunity to work with innovative B2B SaaS companies.
- Why this job: Join a dynamic team and tackle exciting challenges in tech support.
- Qualifications: Experience in L2/L3 support and strong troubleshooting skills.
The predicted salary is between 50000 - 70000 £ per year.
A leading European PE firm focused on investing in software and technology-enabled businesses. The firm specialises in backing high-growth B2B SaaS companies, particularly in sectors like enterprise software, fintech, legal tech, and cybersecurity.
Responsibilities:
- Act as the senior escalation point for L2/L3 service desk incidents, owning issues end-to-end through resolution.
- Troubleshoot and resolve complex technical issues across Windows, macOS, Microsoft 365, Azure AD / Entra ID, networking, and endpoint management environments.
- Manage and support the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD, covering licensing, policy configuration, and conditional access.
- Networking fundamentals.
Senior System Support Engineer (m/f) in City of London employer: AGS
Contact Detail:
AGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior System Support Engineer (m/f) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in B2B SaaS or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific technical challenges you've tackled. This will demonstrate your problem-solving abilities and make you stand out.
✨Tip Number 3
Tailor your approach! Research the company’s tech stack and be prepared to discuss how your experience with Microsoft 365, Azure AD, and networking fundamentals aligns with their needs. This shows you're not just another candidate; you’re the right fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Senior System Support Engineer (m/f) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, macOS, and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about supporting tech environments and how your background in B2B SaaS aligns with our needs. Keep it engaging and relevant!
Showcase Your Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved. We love seeing how you approach challenges, especially in networking and endpoint management. Make it clear how you own issues end-to-end!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AGS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, macOS, and Microsoft 365. Be ready to discuss troubleshooting methods for complex issues and demonstrate your understanding of Azure AD and networking fundamentals.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved L2/L3 service desk incidents in the past. Highlight your end-to-end ownership of issues and how you’ve successfully navigated challenges in a fast-paced environment.
✨Familiarise Yourself with the Company
Research the PE firm and its focus on B2B SaaS companies. Understanding their investment strategy and the sectors they specialise in will help you tailor your responses and show genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use, and their approach to managing the Microsoft 365 ecosystem. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.