The purpose of this role is to provide effective planning, coordination and administrative support across AGS Tech and Maintec, ensuring engineers are efficiently scheduled, adequately resourced and able to complete customer work within agreed timescales. The role will act as a key link between engineers, clients and internal teams, coordinating workloads, routes, stock requirements and client bookings while proactively resolving scheduling challenges.
The role will help maximise engineer productivity, maintain high levels of customer service and ensure all planned work is delivered in line with client requirements, Action Due dates and company priorities.
Duties and Responsibilities
- Create weekly workloads and routes for the engineers.
- Ensure engineers have adequate workload for their days, including when jobs fail.
- Order stock which is required for bespoke pre- booked jobs.
- Arrange engineers stock collection so they have a float of stock which is generally required.
- Relay with the clients on booked work.
- Ensure workload scheduled into the diary is planned by Action Due date/client requested.
- Accountable for handling initial telephone inquiries for clients and engineers.
- Programming FOBS.
- Completion of O&M Manuals.
- Attending Client Meetings via Teams.
- Sending letters to customers of appointments.
- Managing the Install Inbox.
- Subcontractor Compliance and On-boarding.
- Ensuring Completion certificates are stores and distributed.
- Any other duties as required
Qualifications and Experience
- Previous experience managing and planning engineer's workload is essential.
- Previous experience of using a CRMS, Clik especially would be advantageous.
- Knowledge of working within the fire and security industry would be preferred.
Personal Attributes
- A willingness to understand the technicalities of the systems we are installing.
- Communication and interpersonal skills, including good customer service skills.
- Ability to work on own initiative and as part of a team.
- Problem solving skills.
- Organisation and prioritising skills.
- Strong geographical knowledge of the UK with a good understanding of logistics, traffic management and route planning in order to co-ordinate and manage scheduled work within agreed timescales.
- Excellent admin skills with knowledge of Microsoft Excel to an intermediate level.
This role is advertised as Blackburn, however, we are taking applications from Oldham, and Southport also, this is fully office based.
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Coordinator security in Blackburn employer: AGS Tech
As a Service Engineer with us, you'll join a dynamic team in the West Yorkshire region, where we prioritise employee growth and development. Our supportive work culture fosters collaboration and innovation, offering competitive benefits such as a company pension and generous holiday allowances, making it an excellent place for those seeking meaningful and rewarding employment.
