At a Glance
- Tasks: Coordinate daily operations, manage customer enquiries, and support the team with admin tasks.
- Company: AGS, a dynamic service provider with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a collaborative team and make a real difference in operations management.
- Qualifications: Experience in customer service and administrative roles, plus proficiency in Microsoft Office.
The predicted salary is between 30784 - 30784 £ per year.
We are currently looking for an Operations Support Admin to join our busy team in London!
Hours of work: Monday to Friday, 40 hours per week
Salary: £30,784 per annum
Contract type: Full time
Operations Support Admin Duties:
- You will plan and schedule daily work, coordinating with technicians to optimise workloads, routes, and appointments.
- You will handle customer enquiries via phone, email, and WhatsApp, providing a professional and efficient service.
- You will process and progress commercial leads, supporting their journey from initial enquiry through to confirmed work orders, while escalating complex sales opportunities where required.
- You will maintain accurate and up-to-date records within the company CRM system.
- You will act as a key point of contact between technicians, managers, and internal departments to support smooth operations.
- You will support the Operations Manager and wider team with general administrative and operational tasks.
- You will manage incoming work requests, ensuring they are accurately logged, allocated, and completed within agreed service levels, while reporting on work order volumes.
- You will support the invoicing process by ensuring accurate job information is captured and provided to Finance.
- You will ensure operational tasks are completed accurately and within agreed timeframes.
Operations Support Admin Requirements:
Essential:
- Experience in a customer-facing role, managing enquiries across multiple communication channels.
- Experience in an administrative or operational support role, including data entry, reporting, and process management.
- Experience working in a fast-paced environment, managing competing priorities and meeting deadlines.
- Experience using BigChange or similar workforce management software.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Ability to confidently report any issues, wrongful activity, etc.
- Ability to prepare schedule of works, quotations, etc.
Desirable:
- Experience coordinating schedules, logistics, or field-based teams.
- Experience in data management and performance reporting.
- Experience planning and coordinating a large workforce across multiple locations, contracts, or geographical areas.
Who we are and What We Do:
Since 2002 we have provided a range of services to clients in local authorities, public transport, aviation and construction market sectors, as well as private sector businesses.
AGS was borne out of a desire to do things differently where each individual matters and feels they are contributing; to do things better, to delight our customers and to go home safely and with a smile on our faces. Growing steadily into an established business with loyal customers and staff, our values include a strong belief that our success comes from working as a team and in collaboration with our clients.
Strategic alliances forged with many other key players in the specialist cleaning industry and collaborative working have been key to our many successes. This strategy compliments our long-term desire to remain an independent service provider.
If you believe you are the perfect fit for our Operations Support Admin role, then don't hesitate, apply now!
Operations Support Admin in London employer: AGS Recruitment
AGS is an exceptional employer located in London, offering a vibrant work culture that prioritises teamwork and individual contributions. With a commitment to employee growth, we provide opportunities for professional development and a supportive environment where every team member can thrive. Our focus on collaboration and customer satisfaction ensures that you will be part of a dynamic team dedicated to making a positive impact in various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Admin in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Operations Support Admin role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and operational support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, especially if you've used software like BigChange or managed schedules. This will help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Operations Support Admin in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-facing roles and any admin experience you've got, as we want to see how you fit into our Operations Support Admin role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining us and how your background makes you the perfect fit for the team. Keep it friendly and professional, just like we are!
Show Off Your Tech Skills:Since we use BigChange and other software, mention any relevant tech skills you have. If you're a whiz with Microsoft Office, especially Excel, let us know! We love seeing candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at AGS Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Support Admin role. Familiarise yourself with the key duties like scheduling work, handling customer enquiries, and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your experience in managing enquiries across different channels. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your ability to handle customer needs professionally.
✨Demonstrate Your Organisational Skills
The Operations Support Admin role requires juggling multiple tasks and priorities. Be ready to share how you've successfully managed competing deadlines in the past. You could mention tools or methods you use for organisation, such as task lists or software, to highlight your efficiency.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Operations Support Admin might face. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
