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For Companies At a Glance
- Tasks: Be the friendly face at Glasgow Airport, ensuring a smooth experience for all passengers.
- Company: Join a dynamic team at Glasgow Airport with a focus on customer service.
- Benefits: Enjoy competitive pay, 25 days holiday, private healthcare, and flexible working options.
- Why this job: Make a real difference in travel experiences while working in a vibrant environment.
- Qualifications: Passion for customer service and ability to manage priorities effectively.
- Other info: Great opportunity for career growth in a supportive and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity at Glasgow Airport for a Seasonal Airport Ambassador to join our Terminal team. The role is a fixed term position until October 2026, and will be based at Glasgow Airport.
What We Can Offer You
- Competitive salary and benefits package
- Participation in our annual bonus plan
- 25 days annual holiday plus 8 public holidays
- Generous pension contributions
- Employee Assistance Programme
- Private Healthcare
- Flexible Benefit Platform
- Life Assurance Cover
- Free on-site car parking
- Agile/Flexible working, where appropriate for the role
Job Description
The Airport Ambassador Team will collaborate closely with key operational teams, our business partners on-site and key stakeholders to deliver a seamless and consistent experience for all our passengers, ensuring peak operations are given priority. The Airport Ambassador Team will provide operational support to the Terminal Operations Manager and Airport Duty Managers whilst providing customer service support to customers using digital applications, telephone, face to face and taxi booking system.
The Airport Ambassador Team will champion the Glasgow Airports One Campus concept among business partners and colleagues to attain the highest levels of customer service across all functions in line with our Customer Charter, and to drive our Airport Values of Care, Pride and Passion. The Airport Ambassador Team will drive results by day to day monitoring, maintaining and reviewing of the terminal standards programme and customer service KPIs.
Principle Accountabilities
- Accountable for the day to day delivery of the Terminal Standards policy and programme by building and maintaining effective working relationships with stakeholders and business partners to ensure excellent and consistent standards are maintained.
- Ensure the Terminal storage and holding areas are organised and maintained to the required standards.
- Provide Airport Duty Manager support for peak operations around critical Terminal & Forecourt operations out on the Forecourt, Check In, Departure lounge, Boarding Gate Areas, Baggage Halls and International Arrivals.
- Provide oversight and coordination of the Baggage Hall operation and look to pre-empt challenges/disruption. Work closely with our Planning team, Handling agents, Front of house staff, UKBF and taxi drivers to ensure the optimal plan is taken forward.
- Supporting the Communications Strategy in relation to passenger feedback, including social media streams to collaboratively resolve customer issues.
- Lead communication on customer service topics and events at the daily briefings hosted by the Airport Duty Manager to coordinate resources, discuss feedback and set key priorities.
- Provide support to Airport Duty Manager during Airport incident or crisis, taking the lead on activities/incident management as directed by the ADM.
- Coordination and delivery of Terminal events and activities during peak periods.
- Provide assurance in relation to Health, Safety, Cleanliness and Maintenance standards within the Terminal and surrounding areas. Conduct basic risk assessments as required.
- Champion the reporting of accidents, injuries, unsafe work conditions and incidents within the Terminal team.
- Develop and maintain positive working relationships with colleagues and key stakeholders, especially business partners both in the Terminal and out on the Forecourt.
- Ensure that the Terminal Operations Manager is kept fully aware of any relevant feedback from either the customers or other departments.
- Support and coordinate passenger and stakeholder information and signage during times of crisis and contingency.
- Daily reporting required for the administration of the Glasgow Airport taxi booking office.
Essential Qualifications and Experience
- Demonstrable experience in a Customer Service or Operational role with a passion for delivering an excellent customer experience, every time, improving customer satisfaction and driving customer loyalty.
- Demonstrable experience of, and a personal passion for, driving high standards.
- Meticulous attention to detail with the drive and enthusiasm to champion the Customer Charter and Terminal Standards programme.
- Proven ability to support a front-line team in day to day people issues and, in their development.
- Excellent interpersonal skills with ability to communicate effectively at all levels and influence internal and external stakeholders.
- Demonstrable experience of managing complex and competing priorities effectively.
- IT literate with experience of MS Office packages.
Desirable
- Experience of interaction on social media platforms.
- Knowledge of the Glasgow and Renfrewshire areas.
- Experience of carrying out basic Risk Assessments.
- Experience of carrying out basic audits in relation to Terminal Standards.
- Experience of operating within an airport environment, shopping mall, hotel or similar.
Framework and boundaries
- Reports to Terminal Operations Manager with input from Airport Duty Manager team.
- No direct reports / people management responsibilities.
- Works within Customer Charter guidelines and demonstrates same high expectations.
- Work to the published Terminal Standards Policy and associated programmes of work as set by the Terminal Operations Manager.
Inclusive Recruitment Process
Diversity & Inclusion is important to us here at the AGS Group. We want to ensure that our process is inclusive for all applicants. If you have any questions or need any support with your application, we are here to help. Please contact our recruitment team.
Airport Ambassador in Glasgow employer: AGS Airports
Contact Detail:
AGS Airports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Ambassador in Glasgow
✨Tip Number 1
Get to know the airport! Familiarise yourself with Glasgow Airport's layout, services, and key stakeholders. This will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend airport events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled challenging situations in the past. The Airport Ambassador role is all about delivering top-notch service, so be ready to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Glasgow Airport.
We think you need these skills to ace Airport Ambassador in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Airport Ambassador role. Highlight your customer service experience and any relevant operational skills that align with what we’re looking for.
Show Your Passion: We love candidates who are genuinely excited about delivering excellent customer experiences. Share examples of how you've gone above and beyond in previous roles to make customers feel valued.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at AGS Airports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Airport Ambassador role. Familiarise yourself with the key responsibilities and how they align with the company's values of Care, Pride, and Passion. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle complex situations and maintain high standards, as these are crucial for success in this position.
✨Brush Up on Communication
Effective communication is key for an Airport Ambassador. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle feedback from passengers and collaborate with various stakeholders, as this will show your interpersonal skills and ability to work in a team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role, such as managing peak operations or dealing with customer complaints, and prepare your responses to demonstrate your proactive approach.
