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- Tasks: Validate and assess pet insurance claims while providing top-notch customer service.
- Company: Join Agria Pet, a leading specialist in pet insurance with a passion for animals.
- Benefits: Enjoy 25 days annual leave, hybrid work, and a supportive team environment.
- Why this job: Make a real difference for pet owners and their furry friends every day.
- Qualifications: Experience in insurance or veterinary fields and strong customer service skills required.
- Other info: Be part of a growing company recognised as one of the UK’s Best Workplaces.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Claims Assessor to join our team at Agria Pet where you'll be responsible for validating and assessing a variety of claims, accurately and efficiently, across a wide range of products. Here at Agria, we pay 98% of our claims and we are committed to putting our customers first. This role sits at the forefront of ensuring pet owners receive support when they need it most, so you'll need a passion for providing fantastic customer service!
Ideally you'll have experience of working within the pet insurance industry handling claims, or perhaps you're a Veterinary Nurse looking for a change in career. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week induction in the Aylesbury office when you start. You must be able to commit to this arrangement and start date in order to be considered for this role.
What you'll be doing:
- Accurately enter claims data onto our in-house system.
- Validate and assess a variety of claims across a range of products.
- Ensure a comprehensive understanding of Agria’s policy terms & conditions.
- Research and request missing information to expedite prompt claims assessment.
- Compose/edit correspondence ensuring all documentation is professional and correct.
- Ensure that claims assessment service levels are adhered to.
- Assess and complete the pre‑authorisation of claims.
- Handle all calls efficiently and professionally to agreed service standards.
What we’re looking for:
- Prior experience of working within the insurance and/or veterinary industries.
- Strong customer service skills.
- Competent in the use of Microsoft Office Word, Excel and Outlook.
- Clear communicator, both verbal and written.
- Confident decision maker who can work from own initiative.
- Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information.
- A passion for pets!
Why choose Agria Pet:
Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.
We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK.
What we offer:
25 days annual leave which increases with service, plus
Claims Assessor in London employer: Agria Pet Insurance
Contact Detail:
Agria Pet Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor in London
✨Tip Number 1
Get to know Agria Pet inside out! Familiarise yourself with their policies and values, especially their commitment to customer service. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling claims and interacting with customers, being clear and confident is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Agria team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Claims Assessor in London
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for pets shine through! Mention any personal experiences with animals or how you’ve helped pet owners in the past. We want to see that you genuinely care about our furry friends!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in the insurance or veterinary fields. Use keywords from the job description to show us you understand what we're looking for. This will help your application stand out!
Be Clear and Professional: Since you'll be handling claims and communicating with customers, it's crucial to present yourself clearly and professionally in your written application. Double-check for typos and ensure your correspondence is well-structured. We appreciate attention to detail!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Agria Pet!
How to prepare for a job interview at Agria Pet Insurance
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Agria's policy terms and conditions. Familiarise yourself with the pet insurance industry and be ready to discuss how your experience aligns with the role of a Claims Assessor.
✨Show Your Passion for Pets
Since this role is all about supporting pet owners, let your love for animals shine through during the interview. Share personal stories or experiences that highlight your passion for pets and how it drives your commitment to excellent customer service.
✨Practice Your Communication Skills
As a Claims Assessor, clear communication is key. Prepare to demonstrate your verbal and written communication skills by practising common interview questions. You might even want to role-play scenarios where you handle claims or customer inquiries.
✨Be Ready to Make Decisions
The ability to make confident decisions is crucial in this role. Think of examples from your past work where you had to make quick decisions or solve problems independently. Be prepared to discuss these situations and the outcomes during your interview.