At a Glance
- Tasks: Lead a dynamic Customer Service team to deliver exceptional experiences.
- Company: Join a vibrant team in Aylesbury with a focus on people and service.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional development opportunities.
- Other info: Full-time role with a rotating shift pattern and great team culture.
- Why this job: Be a supportive leader and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 32000 £ per year.
We’re looking for an inspiring and people‑centred Customer Service Team Leader to join our team in Aylesbury. This is a fantastic opportunity for someone who thrives in a fast‑paced environment and takes pride in leading others to deliver exceptional customer experiences.
You’ll oversee the day‑to‑day running of one of our Customer Service teams, ensuring high‑quality outcomes across telephony, live chat, administration and case handling. In this role, you’ll motivate, coach and develop a team of Customer Service Agents, helping them grow their skills and consistently deliver excellent service. You’ll be a visible, supportive leader - someone your team can rely on for guidance, clarity and encouragement.
You’ll also play a key part in maintaining operational performance, ensuring regulatory compliance and fostering a positive, engaged team culture. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. This is a full‑time role working 36 hours per week between 9:00am–6:00pm, Monday–Friday on a rotating shift pattern. You will also be required to work 1 Saturday in every 6, from 9:00am–1:00pm.
What You’ll Be Doing:
- Leading daily operations - Ensuring Customer Service activities run smoothly and efficiently across all channels.
- Monitoring performance - Tracking productivity, quality and service standards to meet departmental objectives.
- Coaching
Customer Service Team Lead employer: Agria Pet Insurance
Join a dynamic and supportive team in Aylesbury, where we prioritise employee growth and exceptional customer service. As a Customer Service Team Lead, you'll benefit from a hybrid work model, fostering a healthy work-life balance while being part of a collaborative culture that values your leadership and development. With opportunities for coaching and mentoring, you will play a crucial role in shaping a motivated team dedicated to delivering outstanding service.
