At a Glance
- Tasks: Analyse customer behaviour and trends to drive smarter business decisions.
- Company: Join Agria Pet Insurance, a leading pet insurance provider with a passion for animals.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounts on pet insurance.
- Other info: Hybrid working model with a supportive team culture and career growth opportunities.
- Why this job: Make a real impact by turning data into actionable insights for pet lovers.
- Qualifications: Experience in analytics, strong communication skills, and a love for data.
The predicted salary is between 36000 - 60000 € per year.
The Role:
Agria Pet Insurance is one of the UK\'s leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we\'re all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names.
Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what\'s best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.
We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK.
The Role:
Are you naturally curious, analytical, and passionate about understanding what makes customers tick? We’re looking for a Customer Insight Analyst to join our Customer Marketing team and help shape the future of our customer experience and marketing strategy.
This role is all about uncovering the stories hidden in data. From analysing behavioural trends to running surveys and managing research projects, you’ll be the go-to expert for insight that drives smarter decisions across the business. If you thrive on turning numbers into narratives and collaborating across teams to make a real impact - this is your moment.
We are based in Aylesbury, Buckinghamshire and currently work to a hybrid model of one day per week in the office (every Wednesday).
What You’ll Be Doing:
- Customer Insight & Analysis
- Analyse customer behaviour, engagement, and lifecycle trends using GA4, Power BI, Excel, and internal data sources
- Design and run customer surveys to gather feedback and uncover opportunities
- Manage external research projects with agencies and ensure actionable outcomes
- Present insights in a clear, compelling way tailored to different stakeholders
- Customer Data & Strategy
- Contribute to the development of a Single Customer View by resolving data silos and inconsistencies
- Support the customer data strategy by aligning insight needs with data planning and improvements
- Collaboration & Impact
- Work closely with the Marketing team and wider business to identify insight opportunities
- Provide post-campaign analysis to inform future marketing activity
- Champion the use of data and insight to drive customer-centric decisions
What We’re Looking For:
- A natural affinity for numbers and data, with the ability to interpret and translate complex information into actionable insights
- Previous experience in an insight or analytical role, ideally within a customer-focused or marketing environment
- Comfortable presenting findings to internal stakeholders at all levels, with clear and confident communication
- Strong analytical skills with experience using GA4, Power BI, Excel, and ideally Apteco FastStats
- Proven ability to design and interpret customer surveys and research
- Incredible attention to detail - nothing gets past you
- Collaborative mindset with the ability to work across teams and functions
- Adaptable, proactive, and comfortable working in a fast-paced environment
What we offer:
- 25 days annual leave which increases with service, plus bank holidays
- Opportunity to buy/sell up to 5 days annual leave per calendar year
- Contributory pension and Life Assurance scheme
- Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received on the basis of our legal obligation under employment law.
If you have not heard from our careers team within two weeks, please assume on this occasion your application has been unsuccessful.
Customer Insight Analyst (1) in Aylesbury employer: Agria Pet Insurance Limited
Agria Pet Insurance is an exceptional employer, renowned for its supportive and family-oriented work culture that prioritises the well-being of both employees and their pets. With a strong commitment to employee growth, we offer opportunities for professional development alongside generous benefits such as 25 days of annual leave, a contributory pension scheme, and discounts on pet insurance. Located in Aylesbury, Buckinghamshire, our hybrid working model fosters a balanced work-life environment, making it an ideal place for those passionate about making a meaningful impact in the pet insurance industry.
Contact Detail:
Agria Pet Insurance Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Analyst (1) in Aylesbury
✨Tip Number 1
Get to know Agria Pet Insurance inside out! Research their values, mission, and recent projects. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their pet-loving family.
✨Tip Number 2
Practice your data storytelling skills! Since the role is all about turning numbers into narratives, think of examples where you've done this before. Be ready to share how your insights made a difference in previous roles.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process at Agria. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to their amazing work in the pet insurance space.
We think you need these skills to ace Customer Insight Analyst (1) in Aylesbury
Some tips for your application 🫡
Show Your Passion for Pets:We love that you're interested in joining a team that cares about animals! Make sure to highlight your passion for pets and any relevant experiences you have with them. It’ll show us that you truly understand our mission.
Be Data-Driven:As a Customer Insight Analyst, your ability to interpret data is key. Use your application to demonstrate your analytical skills and experience with tools like GA4 and Power BI. We want to see how you can turn numbers into stories!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the role. This shows us you’re genuinely interested in this position at Agria.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Agria Pet Insurance Limited
✨Know Your Numbers
As a Customer Insight Analyst, you'll be working with data all the time. Brush up on your skills with GA4, Power BI, and Excel before the interview. Be ready to discuss how you've used these tools in past roles to uncover insights and drive decisions.
✨Show Your Passion for Pets
Agria Pet Insurance is all about pets, so let your love for animals shine through! Share any personal experiences or stories that highlight your connection to pets and how that passion can translate into understanding customer needs.
✨Prepare for Scenario Questions
Expect questions that ask you to analyse customer behaviour or present findings. Think of examples from your previous work where you turned data into actionable insights. Practise explaining your thought process clearly and confidently.
✨Collaborative Mindset
This role involves working closely with various teams. Be prepared to discuss how you've successfully collaborated in the past. Highlight any experiences where you’ve worked across departments to achieve a common goal, especially in a fast-paced environment.
