At a Glance
- Tasks: Analyse customer behaviour and trends to drive smarter business decisions.
- Company: Join Agria Pet Insurance, a leading pet insurance provider with a passion for animals.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounts on pet insurance.
- Other info: Hybrid working model with a supportive team culture and career growth opportunities.
- Why this job: Make a real impact by turning data into actionable insights for pet lovers.
- Qualifications: Experience in analytics, strong communication skills, and a love for data.
The predicted salary is between 36000 - 60000 £ per year.
The Role:
Agria Pet Insurance is one of the UK\'s leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we\'re all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names.
Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what\'s best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.
We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK.
The Role:
Are you naturally curious, analytical, and passionate about understanding what makes customers tick? We’re looking for a Customer Insight Analyst to join our Customer Marketing team and help shape the future of our customer experience and marketing strategy.
This role is all about uncovering the stories hidden in data. From analysing behavioural trends to running surveys and managing research projects, you’ll be the go-to expert for insight that drives smarter decisions across the business. If you thrive on turning numbers into narratives and collaborating across teams to make a real impact - this is your moment.
We are based in Aylesbury, Buckinghamshire and currently work to a hybrid model of one day per week in the office (every Wednesday).
What You’ll Be Doing:
- Customer Insight & Analysis
- Analyse customer behaviour, engagement, and lifecycle trends using GA4, Power BI, Excel, and internal data sources
- Design and run customer surveys to gather feedback and uncover opportunities
- Manage external research projects with agencies and ensure actionable outcomes
- Present insights in a clear, compelling way tailored to different stakeholders
- Customer Data & Strategy
- Contribute to the development of a Single Customer View by resolving data silos and inconsistencies
- Support the customer data strategy by aligning insight needs with data planning and improvements
- Collaboration & Impact
- Work closely with the Marketing team and wider business to identify insight opportunities
- Provide post-campaign analysis to inform future marketing activity
- Champion the use of data and insight to drive customer-centric decisions
What We’re Looking For:
- A natural affinity for numbers and data, with the ability to interpret and translate complex information into actionable insights
- Previous experience in an insight or analytical role, ideally within a customer-focused or marketing environment
- Comfortable presenting findings to internal stakeholders at all levels, with clear and confident communication
- Strong analytical skills with experience using GA4, Power BI, Excel, and ideally Apteco FastStats
- Proven ability to design and interpret customer surveys and research
- Incredible attention to detail - nothing gets past you
- Collaborative mindset with the ability to work across teams and functions
- Adaptable, proactive, and comfortable working in a fast-paced environment
What we offer:
- 25 days annual leave which increases with service, plus bank holidays
- Opportunity to buy/sell up to 5 days annual leave per calendar year
- Contributory pension and Life Assurance scheme
- Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received on the basis of our legal obligation under employment law.
If you have not heard from our careers team within two weeks, please assume on this occasion your application has been unsuccessful.
Customer Insight Analyst (1) in Aylesbury employer: Agria Pet Insurance Limited
Agria Pet Insurance is an exceptional employer, renowned for its supportive and family-oriented work culture that prioritises the well-being of both employees and their pets. With a strong commitment to employee growth, we offer opportunities for professional development alongside generous benefits such as 25 days of annual leave, a contributory pension scheme, and discounts on pet insurance. Located in Aylesbury, Buckinghamshire, our hybrid working model fosters a balanced work-life environment, making it an ideal place for those passionate about making a meaningful impact in the pet insurance industry.
Contact Details:
Agria Pet Insurance Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Analyst (1) in Aylesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Agria Pet Insurance Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Agria Pet Insurance Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Insight Analyst (1) in Aylesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Agria Pet Insurance Limited:Your cover letter is your chance to shine! Tell us why you want to work at Agria Pet Insurance Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Agria Pet Insurance Limited!
How to prepare for a job interview at Agria Pet Insurance Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
