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- Tasks: Validate and assess pet insurance claims while providing top-notch customer service.
- Company: Join Agria Pet, a leader in pet insurance with a commitment to customer satisfaction.
- Benefits: Enjoy 25 days annual leave, hybrid work options, and discounts on pet insurance.
- Why this job: Make a real impact by helping pet owners during crucial times in their lives.
- Qualifications: Experience in insurance or veterinary fields is preferred; strong communication skills are essential.
- Other info: Attend a two-week induction in Aylesbury and work in-office every Wednesday.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a Claims Assessor to join our team at Agria Pet where you’ll be responsible for validating and assessing a variety of claims, accurately and efficiently, across a wide range of products.
Here at Agria, we pay 98% of our claims (which we think really makes us stand out from the crowd!) and we’re committed to putting our customers first. This role sits at the forefront of ensuring pet owners receive support when they need it most, so you’ll need a passion for providing fantastic customer service!
Ideally you’ll have experience of working within the pet insurance industry handling claims, or perhaps you’re a Veterinary Nurse looking for a change in career.
We have a hybrid approach to work and all attend the Aylesbury office every Wednesday.
The start date for this role is Tuesday 5 th May and you will be required to attend a two week induction in the Aylesbury office when you start. You must be able to commit to this arrangement and start date in order to be considered for this role.
What you’ll be doing:
- Accurately enter claims data onto our in-house system.
- Validate and assess a variety of claims across a range of products.
- Ensure a comprehensive understanding of Agria’s policy terms & conditions.
- Research and request missing information to expedite prompt claims assessment.
- Compose/edit correspondence ensuring all documentation is professional and correct.
- Ensure that claims assessment service levels are adhered to.
- Assess and complete the pre-authorisation of claims.
- Handle all calls efficiently and professionally to agreed service standards.
What we’re looking for:
- Prior experience of working within the insurance and/or veterinary industries.
- Competent in the use of Microsoft Office Word, Excel and Outlook.
- Clear communicator, both verbal and written
- Confident decision maker who can work from own initiative.
- Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information.
- A passion for pets!
Agria Pet Insurance is one of the UK\’s leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets – especially as most of our team are pet parents, and we\’re all animal-lovers. Our passion for pets means that we are trusted by the Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names.
Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what\’s best for pets. And we give back too – including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.
We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK.
Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received on the basis of our legal obligation under employment law.
If you have not heard from our careers team within two weeks, please assume on this occasion your application has been unsuccessful.
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Claims Assessor employer: Agria Pet Insurance Limited
Contact Detail:
Agria Pet Insurance Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with Agria's policies and procedures. Understanding the specific terms and conditions of their pet insurance will not only help you in the role but also demonstrate your commitment and preparedness during the interview.
✨Tip Number 2
Highlight any relevant experience you have in the insurance or veterinary fields. If you're transitioning from a Veterinary Nurse role, be sure to emphasise your customer service skills and your understanding of claims processes.
✨Tip Number 3
Prepare for questions that assess your decision-making abilities. Think of examples where you've had to make quick decisions or handle difficult situations, as this will showcase your confidence and initiative.
✨Tip Number 4
Practice your communication skills. Since the role involves handling calls and correspondence, being able to articulate your thoughts clearly and professionally will be crucial. Consider doing mock interviews with friends or family.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Claims Assessor at Agria Pet. Tailor your application to highlight relevant experience, especially in the insurance or veterinary fields.
Highlight Relevant Experience: If you have prior experience in the pet insurance industry or as a Veterinary Nurse, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your skills in claims handling and customer service.
Showcase Communication Skills: Since clear communication is essential for this role, ensure your application reflects your verbal and written communication abilities. Consider including examples of how you've effectively communicated with clients or colleagues in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is presented professionally and clearly.
How to prepare for a job interview at Agria Pet Insurance Limited
✨Know the Company Inside Out
Before your interview, make sure you research Agria Pet thoroughly. Understand their values, especially their commitment to customer service and the impressive 98% claims payout rate. This knowledge will help you demonstrate your enthusiasm for the role and align your answers with the company's mission.
✨Highlight Relevant Experience
If you have experience in the pet insurance industry or as a Veterinary Nurse, be sure to emphasise this during your interview. Share specific examples of how your background has prepared you for the responsibilities of a Claims Assessor, particularly in handling claims and providing excellent customer service.
✨Demonstrate Communication Skills
As a Claims Assessor, clear communication is key. Prepare to showcase your verbal and written communication skills by discussing past experiences where you effectively communicated complex information. You might even want to bring along a sample of professional correspondence you've composed.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving abilities. Think about situations where you had to make quick decisions or handle difficult conversations, and be ready to explain your thought process and the outcomes.