At a Glance
- Tasks: Provide top-notch customer service and handle inquiries with care and professionalism.
- Company: Join Agria Pet Insurance, a dynamic team passionate about pets and customer satisfaction.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Full-time role with a rotating shift pattern and a commitment to teamwork.
- Why this job: Make a real difference in customers' lives while working in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
We’re looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you’ll be responsible for both inbound and outbound calls. You’ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Monday 7th September and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm.
What you’ll be doing:
- Answer all Customer and Claims incoming calls efficiently and professionally
- Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
- Objection handling including; policy cancellations, premium increases, Claims decisions
- Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
- Deal and attempt to resolve customer complaints
- Record and maintain accurate policyholder information using the in‑house computer systems
- Maintain a thorough working knowledge of all policy terms and conditions
- Ensure all company and departmental policies and procedures are adhered to at all times
What we’re looking for:
- Previous experience of working in a customer service role within a contact centre environment
- Effective questioning and listening skills
- Good organisational and interpersonal skills
- Ability to work under pressure and to tight deadlines
- Computer literate (MS Office) with keyboard skills
- Precise comprehension and ability to communicate clearly in both verbal and written form
- Ability to work to agreed performance targets
- Ability to work independently and as part of a team
- Takes ownership by using initiative and problem solving
- Ability to cope well under pressure with determination and perseverance
Customer Service Agent (Full Time) in Aylesbury employer: Agria Pet Insurance Limited
At Agria Pet Insurance, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. Our hybrid working model allows for flexibility while maintaining strong team connections through weekly in-office collaboration in Aylesbury. With a commitment to employee growth, we offer comprehensive training and development opportunities, ensuring that you can thrive in your role as a Customer Service Agent and make a meaningful impact in the lives of our customers.
Contact Details:
Agria Pet Insurance Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent (Full Time) in Aylesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Agria Pet Insurance. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and complaints during the interview. Plus, it’ll sharpen your problem-solving skills!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for customer service shine through. Share personal stories that highlight your experience and passion for helping others. Remember, they want someone who fits into their team culture!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show that you’re keen on the role. And hey, apply through our website for a smoother process!
We think you need these skills to ace Customer Service Agent (Full Time) in Aylesbury
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've handled inquiries and resolved issues, so share specific examples that showcase your skills!
Be Professional and Clear:Since you'll be dealing with customers, it's crucial to communicate clearly in your application. Use professional language and ensure your writing is free from errors. We appreciate attention to detail!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention how your skills align with the responsibilities listed, like handling calls or managing complaints. This shows us you're genuinely interested!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're tech-savvy, which is a bonus!
How to prepare for a job interview at Agria Pet Insurance Limited
✨Know the Company Inside Out
Before your interview, take some time to research Agria Pet Insurance. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-focused role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond appropriately and show that you value the interviewer’s input. Practising active listening can also help you build rapport with the interviewer.
✨Be Ready for Role-Play Scenarios
Since this role involves handling customer inquiries and complaints, be prepared for potential role-play scenarios during the interview. Practise how you would handle common customer issues, as this will showcase your problem-solving skills and ability to think on your feet.
