The Role:
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
We're looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance.
In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care.
Working to agreed service levels, you'll be responsible for both inbound and outbound calls.
You'll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand.
The start date for this role is 23rd November and you will be required to attend a two week in office induction when you start. Accommodation provided for people joining us on a remote working contract.
You must be able to commit to these arrangements and start date in order to be considered for this role.
This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm.
What you'll be doing:
- Answer all Customer and Claims incoming calls efficiently and professionally
- Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
- Objection handling including; policy cancellations, premium increases, Claims decisions
- Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
- Deal and attempt to resolve customer complaints
- Record and maintain accurate policyholder information using the in-house computer systems
- Maintain a thorough working knowledge of all policy terms and conditions
- Ensure all company and departmental policies and procedures are adhered too at all times
What we're looking for:
- Previous experience of working in a customer service role within a contact centre environment
- Effective questioning and listening skills.
- Good organisational and interpersonal skills.
- Ability to work under pressure and to tight deadlines.
- Computer literate (MS Office) with keyboard skills. xgikmsk
- Precise comprehension and ability to communicate clearly in both verbal and written form.
- Abili...
Customer Service Advisor in Walton employer: Agria Pet Insurance Careers
Agria Pet Insurance is an exceptional employer, offering a supportive and family-oriented work culture that prioritises the well-being of its employees. With a strong commitment to professional growth, employees benefit from comprehensive training, generous annual leave, and a hybrid working model that promotes work-life balance. As a leader in the pet insurance industry, Agria not only values its team but also actively contributes to animal welfare, making it a meaningful place to work for those passionate about pets.
Contact Details:
Agria Pet Insurance Careers Recruitment Team
