At a Glance
- Tasks: Be the friendly voice for customers, handling inquiries and promoting our brand.
- Company: Join Agria Pet Insurance, a dynamic team dedicated to outstanding customer service.
- Benefits: Enjoy a hybrid work model, competitive pay, and a supportive work environment.
- Other info: Full-time role with great career growth and a fun team atmosphere.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We're looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you'll be responsible for both inbound and outbound calls. You'll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand.
We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Monday 12th January 2026 and you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role.
This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm. We are currently recruiting for one permanent position and one 12 month Fixed Term Contract position.
What you'll be doing:
- Answer all Customer and Claims incoming calls efficiently and professionally
- Outbound calling including; retention and renewal, breeders, requesting information for...
Customer Service Advisor in Aylesbury employer: Agria Pet Insurance Careers
At Agria Pet Insurance, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. Our hybrid working model allows for flexibility while fostering collaboration during our weekly in-office meetings in Aylesbury. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, making it a rewarding place to build your career in customer service.
Contact Details:
Agria Pet Insurance Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Aylesbury
✨Tip Number 1
Get to know Agria Pet Insurance! Research their values and services so you can chat confidently about how you can contribute to their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you feel more comfortable and sound professional when you get that call from Agria.
✨Tip Number 3
Be ready to share your customer service stories! Think of examples where you've gone above and beyond for customers. This will help you stand out and show that you’re passionate about providing outstanding service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the hybrid work model they offer.
We think you need these skills to ace Customer Service Advisor in Aylesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've handled inquiries and concerns in the past, so be specific about your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've resolved customer issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Agria Pet Insurance Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role at Agria Pet Insurance. Familiarise yourself with their services and values, so you can demonstrate how your skills align with their needs.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. This will show that you can maintain professionalism and care, just like they expect.
✨Be Ready for Scenario Questions
Expect to be asked about specific scenarios you might face in the role. Think of situations where you had to deal with difficult customers or manage multiple tasks. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Your Enthusiasm
Agria Pet Insurance is looking for someone passionate about customer service. During the interview, express your enthusiasm for helping customers and promoting the brand. A positive attitude can set you apart from other candidates!
