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For Companies At a Glance
- Tasks: Oversee customer quality activities and ensure product compliance before shipment.
- Company: Join Agratas, a subsidiary of Tata Sons, building the UK's largest battery manufacturing facility.
- Benefits: Enjoy private healthcare, car allowance, company bonus, and flexible work-life balance.
- Why this job: Be part of a rapidly growing team that values diversity and innovation.
- Qualifications: Degree in Chemical or Mechanical Engineering; experience in manufacturing and customer quality preferred.
- Other info: We support your wellbeing and encourage applicants from all backgrounds.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Quality Manager – Customer Quality
Location: Agratas, Bridgwater, England, United Kingdom (UK)
What You’ll Do
Your role as Quality Manager, Customer Quality will be to oversee all customer quality activities including ensuring the final product meets all customer requirements prior to shipment. You will also be responsible for ensuring customer requirements are completely understood, assessed, and amended into the product in every batch. Furthermore, you will interrelate between teams to support problem resolution in the face of customer concerns. As part of your duties, you will regularly participate in groups to improve the product and manufacturing process from the time a new product is introduced to the end of its life cycle. You will also interact with other Agratas manufacturing facilities worldwide, sharing knowledge and establishing best practices.
- Implement customer requirements in manufacturing to ensure product compliance.
- Serve as the single point of contact for managing customer complaints.
- Lead 8D problem‑solving methodologies (8D and RCA).
- Lead the team running analytical tests on a variety of chemical and mechanical instruments.
- Manage all activities within outgoing quality prior to customer product shipment.
- Implement thorough control plans and test procedures for products and materials.
- Ensure that non‑conformities concerning final product deviations are reported and addressed immediately, following up on corrective and improvement actions.
- Apply strong knowledge and practical experience of quality tools, including 8D, FMEA, 5W, PPAP, and APQP.
Who We Are
Agratas is a wholly owned subsidiary of Tata Sons, designing, developing and manufacturing high‑quality, high‑performance, sustainable batteries for the mobility and energy sectors. We are a scale‑up business with a start‑up mentality backed by a well‑established parent company. The UK headquarters is in the Midlands and we are building a battery manufacturing facility in Bridgwater.
The Team You’ll Join
The Quality team is a dynamic group working across three areas – company quality, product quality and plant quality. As a relatively new team you’ll play a critical part in creating and implementing new processes and helping build large‑scale manufacturing lines from the ground up.
What You’ll Bring
- Qualification in Chemical or Mechanical Engineering or equivalent.
- Strongly preferred prior experience in a manufacturing shop floor.
- Strong experience managing customer quality.
- Experience leading and coordinating teams.
- Experience troubleshooting analytical instruments/equipment.
- Knowledgeable of SPC and Lean Six Sigma principles.
- Knowledgeable of quality management systems, e.g. ISO 9001 and/or IATF 16949.
What You’ll Get
Our reward scheme is constantly evolving. It currently includes private healthcare, car allowance, company bonus, enhanced parental leave policy and a cash allowance. We are a flexible business committed to work‑life balance and supporting wellbeing through Yulife.
Agritas is a place to be authentically you. We strongly believe that people are at their best when they feel supported and happy in their workplace. We cultivate a diverse workforce, welcoming applicants from any race, gender, sexuality, and ability. If you have a preference in how your suitability is assessed or require reasonable adjustments, please let the Talent Acquisition team know.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Quality Assurance
Industries
Renewable Energy Equipment Manufacturing
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Quality Manager - Customer Quality employer: Agratas
Contact Detail:
Agratas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager - Customer Quality
✨Tip Number 1
Familiarise yourself with the specific quality management systems mentioned in the job description, such as ISO 9001 and IATF 16949. Understanding these standards will not only help you in interviews but also demonstrate your commitment to quality management.
✨Tip Number 2
Brush up on your knowledge of 8D problem-solving methodologies and other quality tools like FMEA and SPC. Being able to discuss real-life applications of these tools during your conversations with us can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the manufacturing and quality management sectors. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 4
Prepare to discuss your experience in managing customer quality and leading teams. Be ready to share specific examples of how you've resolved customer complaints or improved processes, as this will showcase your suitability for the role.
We think you need these skills to ace Quality Manager - Customer Quality
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Quality Manager - Customer Quality position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing customer quality and any previous roles in manufacturing. Mention specific methodologies like 8D problem-solving and your familiarity with quality management systems such as ISO 9001.
Showcase Your Skills: Clearly outline your skills related to analytical testing, team coordination, and troubleshooting of instruments. Use examples from your past work to demonstrate how you've successfully implemented quality control measures.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also explains why you are a great fit for Agratas. Discuss your passion for quality management and how you can contribute to their mission of building the UK's biggest battery manufacturing facility.
How to prepare for a job interview at Agratas
✨Understand Customer Requirements
Before the interview, make sure you thoroughly understand the customer requirements relevant to the role. Be prepared to discuss how you would implement these requirements in the manufacturing process and ensure product compliance.
✨Familiarise Yourself with Quality Tools
Brush up on your knowledge of quality management tools such as 8D, FMEA, and Lean Six Sigma principles. Be ready to provide examples of how you've used these tools in past roles to solve problems or improve processes.
✨Showcase Your Leadership Skills
As this role involves leading teams and coordinating efforts, be prepared to share specific examples of your leadership experience. Discuss how you've successfully managed teams and resolved conflicts in previous positions.
✨Prepare for Technical Questions
Expect technical questions related to analytical instruments and quality management systems like ISO 9001. Review your technical knowledge and be ready to explain how you've applied this in a manufacturing environment.
