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For Companies At a Glance
- Tasks: Oversee customer quality activities and ensure product compliance before shipment.
- Company: Join Agratas, a subsidiary of Tata Sons, building the UK's largest battery manufacturing facility.
- Benefits: Enjoy private healthcare, car allowance, company bonus, and flexible work-life balance.
- Why this job: Be part of a rapidly growing team that values diversity and innovation.
- Qualifications: Degree in Chemical or Mechanical Engineering; experience in manufacturing and customer quality preferred.
- Other info: We support your wellbeing and encourage applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Agratas is seeking a Quality Manager – Customer Quality based in Bridgwater, England, United Kingdom. This role oversees all customer quality activities to ensure the final product meets customer requirements prior to shipment, and ensures customer requirements are understood, assessed, and incorporated into each batch. The role also involves coordinating across teams to support problem resolution for customer concerns and participating in groups to improve the product and manufacturing process from introduction through end of life. The role may interact with other Agratas manufacturing facilities worldwide to share knowledge and establish best practices.
Responsibilities
- Implement customer requirements in the manufacturing process to ensure product compliance.
- Act as the single point of contact for customer complaints.
- Lead 8D problem-solving methodologies (8D and RCA).
- Lead the team running analytical tests on a variety of chemical and mechanical instruments.
- Manage all activities within outgoing quality prior to customer product shipment.
- Implement thorough control plans and test procedures for products and materials.
- Ensure non-conformities concerning final product deviations are reported and addressed immediately, following up on corrective and improvement actions.
- Apply knowledge of quality tools, including 8D, FMEA, 5W, PPAP, and APQP.
Reporting
Reporting into Head Of Plant Quality.
What You’ll Bring
- Qualification in Chemical or Mechanical Engineering or equivalent.
- Strongly preferred prior experience on a manufacturing shop floor.
- Strong experience managing customer quality.
- Experience leading and coordinating teams.
- Experience troubleshooting analytical instruments/equipment.
- Knowledgeable of SPC and Lean Six Sigma principles.
- Knowledgeable of quality management systems, e.g. ISO 9001 and/or IATF 16949.
What You’ll Get
As a new company, the reward scheme is evolving and includes a competitive benefits package such as private healthcare, car allowance, company bonus, enhanced parental leave policy, and a wellbeing program. Agratas is a flexible company that supports work-life balance and partners with Yulife for wellbeing support.
You’ll work in a rapidly scaling-up environment as a subsidiary of Tata Sons to help build the UK’s biggest battery manufacturing facility and contribute to a new organisation.
Agratas is a place to be authentically you. We value diversity and invite applicants from all backgrounds. If you require any reasonable adjustments in how your suitability is assessed for this role, please inform the Talent Acquisition team.
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Quality Manager - Customer Quality employer: Agratas
Contact Detail:
Agratas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager - Customer Quality
✨Tip Number 1
Familiarise yourself with the specific quality management systems mentioned in the job description, such as ISO 9001 and IATF 16949. Understanding these standards will not only help you in interviews but also demonstrate your commitment to quality management.
✨Tip Number 2
Brush up on your knowledge of 8D problem-solving methodologies and other quality tools like FMEA and SPC. Being able to discuss real-life applications of these tools during your conversations with us can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the manufacturing and quality management sectors. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 4
Prepare to discuss your experience in managing customer quality and leading teams. Be ready to share specific examples of how you've resolved customer complaints or improved processes, as this will showcase your suitability for the role.
We think you need these skills to ace Quality Manager - Customer Quality
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Quality Manager - Customer Quality position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing customer quality and any previous roles in manufacturing. Mention specific methodologies like 8D problem-solving and your familiarity with quality management systems such as ISO 9001.
Showcase Your Skills: Clearly outline your skills related to analytical testing, team coordination, and troubleshooting of instruments. Use examples from your past work to demonstrate how you've successfully implemented quality control measures.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also explains why you are a great fit for Agratas. Discuss your passion for quality management and how you can contribute to their mission of building the UK's biggest battery manufacturing facility.
How to prepare for a job interview at Agratas
✨Understand Customer Requirements
Before the interview, make sure you thoroughly understand the customer requirements relevant to the role. Be prepared to discuss how you would implement these requirements in the manufacturing process and ensure product compliance.
✨Familiarise Yourself with Quality Tools
Brush up on your knowledge of quality management tools such as 8D, FMEA, and Lean Six Sigma principles. Be ready to provide examples of how you've used these tools in past roles to solve problems or improve processes.
✨Showcase Your Leadership Skills
As this role involves leading teams and coordinating efforts, be prepared to share specific examples of your leadership experience. Discuss how you've successfully managed teams and resolved conflicts in previous positions.
✨Prepare for Technical Questions
Expect technical questions related to analytical instruments and quality management systems like ISO 9001. Review your technical knowledge and be ready to explain how you've applied this in a manufacturing environment.
