Customer Service Quality Manager

Quality Manager – Customer Quality Somerset, Hybrid Your role as Quality Manager, Customer Quality will be to oversee all customer quality activities including the final product meet all customer requirements prior to be finally shipped to the customer. Furthermore, you will be expected to interrelate between different teams supporting the problem resolution in face of customer concerns. Additionally, you will be able to interact with other Agratas manufacturing facilities around the world, sharing knowledge and establishing good practices with them. Reporting into Head of Plant Quality, you will: Experienced being the single point of contact managing customer complaints; Lead the team running analytical tests on a variety of chemical and mechanical instruments; Managing all activities within the outgoing quality prior to customer product shipment; Ensure that non-conformities concerning final product deviations are reported and addressed immediately, following up on corrective and improvement actions; Strong knowledge and practical experience of quality tools, but not limited to 8D, FMEA, 5W, PPAP, and APQP; We will design, develop and manufacture high-quality, high-performance, sustainable batteries for the mobility and energy sectors. The UK business headquarters is in the Midlands and we are currently building a battery manufacturing facility in Bridgwater, Somerset. The Quality team is a dynamic group working across three areas – company quality, product quality and plant quality. Being a relatively new team, you’ll play a critical part in creating and implementing new processes and help building large scale manufacturing lines from the ground up. Qualification in Chemical or Mechanical Engineering or equivalent. Strong experience managing customer quality; Knowledgeable of quality management systems, e.g. We continue to review the market to deliver a competitive benefits package, which currently includes private healthcare, car allowance, company bonus, enhanced parental leave policy and a cash allowance to boost your benefits. We are a flexible business that is committed to promoting work-life balance, partnering with Yulife to provide our team members with total wellbeing support. You’ll work in a rapidly scaling-up environment as a subsidiary of the multinational corporation, Tata Sons, to help build the UK’s biggest battery manufacturing facility and make your mark in a new organisation. At Agratas we strongly believe that people are at their best when they feel supported and happy in their workplace. Should you have a preference in how your suitability is assessed for this role or require any reasonable adjustments please let the Talent Acquisition team know.