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- Tasks: Oversee customer quality activities and ensure product compliance before shipment.
- Company: Agratas, a subsidiary of Tata Sons, focuses on sustainable battery manufacturing.
- Benefits: Enjoy private healthcare, car allowance, company bonus, and flexible work-life balance.
- Why this job: Join a dynamic team to shape new processes in a rapidly growing environment.
- Qualifications: Degree in Chemical or Mechanical Engineering; experience in manufacturing and quality management required.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Your role as Quality Manager, Customer Quality will be to oversee all customer quality activities including ensuring the final product meets all customer requirements prior to being shipped. You will also be responsible for ensuring customer requirements are completely understood, assessed, and amended into the customer product in every batch. Furthermore, you will be expected to interrelate between different teams supporting problem resolution in face of customer concerns.
As part of your duties, you will be required to regularly participate in groups to improve the product and the manufacturing process from the time a new product is introduced to the end of the product’s life cycle. Additionally, you will interact with other Agratas manufacturing facilities around the world, sharing knowledge and establishing good practices.
Reporting into the Head of Plant Quality, you will:
- Implement customer requirements in manufacturing to ensure product compliance.
- Manage customer complaints as the single point of contact.
- Lead 8D problem-solving methodologies (8D and RCA).
- Lead the team running analytical tests on a variety of chemical and mechanical instruments.
- Manage all activities within outgoing quality prior to customer product shipment.
- Implement thorough control plans and test procedures for products and materials.
- Ensure that non-conformities concerning final product deviations are reported and addressed immediately, following up on corrective and improvement actions.
- Have strong knowledge and practical experience of quality tools, including but not limited to 8D, FMEA, 5W, PPAP, and APQP.
What you’ll bring:
- Qualification in Chemical or Mechanical Engineering or equivalent.
- Strongly preferred prior experience in a manufacturing shop floor.
- Strong experience managing customer quality.
- Experience leading and coordinating teams.
- Experience troubleshooting analytical instruments/equipment.
- Knowledgeable of SPC and Lean Six Sigma principles.
- Knowledgeable of quality management systems, e.g. ISO 9001 and/or IATF 16949.
As a new company, our reward scheme is constantly evolving. We continue to review the market to deliver a competitive benefits package, which currently includes private healthcare, car allowance, company bonus, enhanced parental leave policy, and a cash allowance to boost your benefits. We are a flexible business committed to promoting work-life balance, partnering with Yulife to provide our team members with total wellbeing support.
Agratas is a place to be authentically you. We strongly believe that people are at their best when they feel supported and happy in their workplace. To that end, we continue to cultivate a diverse workforce which protects the individuality of each team member. We therefore warmly welcome applicants from any race, gender, sexuality, and ability. Should you have a preference in how your suitability is assessed for this role or require any reasonable adjustments please let the Talent Acquisition team know.
Customer Quality Manager employer: Agratas
Contact Detail:
Agratas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Manager
✨Tip Number 1
Familiarise yourself with the specific quality tools mentioned in the job description, such as 8D, FMEA, and Lean Six Sigma principles. Being able to discuss these methodologies confidently during your interview will demonstrate your expertise and readiness for the role.
✨Tip Number 2
Research Agratas and their approach to quality management. Understanding their values and how they implement quality processes will help you align your answers with their expectations and show that you're genuinely interested in contributing to their mission.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed customer complaints or led a team through problem-solving processes. This will allow you to illustrate your hands-on experience and how it relates to the responsibilities of the Customer Quality Manager role.
✨Tip Number 4
Network with professionals in the quality management field, especially those who have experience in manufacturing environments. Engaging with industry peers can provide insights into best practices and may even lead to referrals that could strengthen your application.
We think you need these skills to ace Customer Quality Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Quality Manager. Highlight your experience in managing customer quality and problem-solving methodologies like 8D and RCA in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your qualifications in Chemical or Mechanical Engineering, and any relevant experience in manufacturing environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality management and your ability to implement customer requirements effectively. Mention specific examples of how you've improved processes or resolved customer complaints in the past.
Highlight Relevant Skills: In your application, be sure to mention your knowledge of quality management systems like ISO 9001 and IATF 16949, as well as your familiarity with SPC and Lean Six Sigma principles. These are key skills that Agratas is looking for.
How to prepare for a job interview at Agratas
✨Understand Customer Requirements
Before the interview, make sure you thoroughly understand the customer requirements mentioned in the job description. Be prepared to discuss how you would implement these requirements in a manufacturing setting and ensure product compliance.
✨Showcase Problem-Solving Skills
Since the role involves managing customer complaints and leading problem-solving methodologies like 8D and RCA, be ready to share specific examples from your past experiences where you successfully resolved quality issues or improved processes.
✨Familiarise Yourself with Quality Tools
Brush up on your knowledge of quality tools such as FMEA, PPAP, and APQP. During the interview, demonstrate your practical experience with these tools and how they can be applied to enhance product quality and manufacturing processes.
✨Emphasise Team Collaboration
The role requires interrelating with different teams, so highlight your experience in leading and coordinating teams. Discuss how you have effectively collaborated with others to achieve common goals, especially in a manufacturing environment.
