Customer Quality Manager
Customer Quality Manager

Customer Quality Manager

Puriton +1 Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
A

At a Glance

  • Tasks: Oversee customer quality activities and ensure products meet requirements before shipment.
  • Company: Agratas, a subsidiary of Tata Sons, focuses on sustainable battery manufacturing.
  • Benefits: Enjoy private healthcare, car allowance, company bonus, and flexible work-life balance.
  • Why this job: Join a dynamic team to shape new processes in a rapidly growing environment.
  • Qualifications: Degree in Chemical or Mechanical Engineering; experience in manufacturing and customer quality management required.
  • Other info: We celebrate diversity and welcome applicants from all backgrounds.

The predicted salary is between 36000 - 60000 £ per year.

Your role as Quality Manager, Customer Quality will be to oversee all customer quality activities including ensuring the final product meets all customer requirements prior to being shipped. You will also be responsible for ensuring customer requirements are completely understood, assessed, and amended into the customer product in every batch. Furthermore, you will be expected to interrelate between different teams supporting problem resolution in face of customer concerns.

As part of your duties, you will be required to regularly participate in groups to improve the product and the manufacturing process from the time a new product is introduced to the end of the product’s life cycle. Additionally, you will interact with other Agratas manufacturing facilities around the world, sharing knowledge and establishing good practices.

Reporting into the Head of Plant Quality, you will:

  • Implement customer requirements in manufacturing to ensure product compliance.
  • Be the single point of contact managing customer complaints.
  • Lead 8D problem-solving methodologies (8D and RCA).
  • Lead the team running analytical tests on a variety of chemical and mechanical instruments.
  • Manage all activities within outgoing quality prior to customer product shipment.
  • Implement thorough control plans and test procedures for products and materials.
  • Ensure that non-conformities concerning final product deviations are reported and addressed immediately, following up on corrective and improvement actions.
  • Have strong knowledge and practical experience of quality tools, including but not limited to 8D, FMEA, 5W, PPAP, and APQP.

What you’ll bring:

  • Qualification in Chemical or Mechanical Engineering or equivalent.
  • Strongly preferred prior experience in a manufacturing shop floor.
  • Strong experience managing customer quality.
  • Experience leading and coordinating teams.
  • Experience troubleshooting analytical instruments/equipment.
  • Knowledgeable of SPC and Lean Six Sigma principles.
  • Knowledgeable of quality management systems, e.g. ISO 9001 and/or IATF 16949.

What you’ll get:

As a new company, our reward scheme is constantly evolving. We continue to review the market to deliver a competitive benefits package, which currently includes private healthcare, car allowance, company bonus, enhanced parental leave policy, and a cash allowance to boost your benefits. We are a flexible business committed to promoting work-life balance, partnering with Yulife to provide our team members with total wellbeing support.

You’ll work in a rapidly scaling-up environment as a subsidiary of the multinational corporation, Tata Sons, to help build the UK’s biggest battery manufacturing facility and make your mark in a new organisation. Agratas is a place to be authentically you. At Agratas, we strongly believe that people are at their best when they feel supported and happy in their workplace. We continue to cultivate a diverse workforce which protects the individuality of each team member. We therefore warmly welcome applicants from any race, gender, sexuality, and ability. Should you have a preference in how your suitability is assessed for this role or require any reasonable adjustments please let the Talent Acquisition team know.

Locations

Puriton Somerset
A

Contact Detail:

Agratas Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Quality Manager

✨Tip Number 1

Familiarise yourself with the specific quality management systems mentioned in the job description, such as ISO 9001 and IATF 16949. Understanding these standards will not only help you in interviews but also demonstrate your commitment to quality management.

✨Tip Number 2

Brush up on your knowledge of 8D problem-solving methodologies and other quality tools like FMEA and SPC. Being able to discuss real-life applications of these tools during your conversations with us will set you apart from other candidates.

✨Tip Number 3

Network with professionals in the manufacturing and quality sectors, especially those who have experience in battery production or similar industries. This can provide you with insights into the role and may even lead to referrals.

✨Tip Number 4

Prepare to discuss your experience in managing customer complaints and how you've successfully resolved issues in the past. Highlighting your ability to communicate effectively across teams will be crucial for this role.

We think you need these skills to ace Customer Quality Manager

Customer Quality Management
8D Problem-Solving Methodologies
Root Cause Analysis (RCA)
Analytical Testing
Quality Control Plans
Non-Conformity Reporting
FMEA (Failure Mode and Effects Analysis)
5 Whys (5W)
PPAP (Production Part Approval Process)
APQP (Advanced Product Quality Planning)
Statistical Process Control (SPC)
Lean Six Sigma Principles
ISO 9001 Knowledge
IATF 16949 Knowledge
Team Leadership and Coordination
Manufacturing Process Improvement
Communication Skills
Interdepartmental Collaboration
Attention to Detail
Problem-Solving Skills

Some tips for your application 🫡

Understand the Role: Thoroughly read the job description for the Customer Quality Manager position. Make sure you understand the key responsibilities and required qualifications, such as experience with 8D problem-solving methodologies and quality management systems.

Tailor Your CV: Customise your CV to highlight relevant experience in customer quality management and any specific tools or methodologies mentioned in the job description, like FMEA or Lean Six Sigma principles.

Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your experience in managing customer complaints and leading teams, and express your enthusiasm for contributing to Agratas' mission of building high-quality batteries.

Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer concerns or improved processes in previous roles. Use specific metrics or outcomes to demonstrate your impact.

How to prepare for a job interview at Agratas

✨Understand Customer Requirements

Make sure you have a clear understanding of the customer requirements mentioned in the job description. Be prepared to discuss how you would ensure these requirements are met in the manufacturing process.

✨Showcase Problem-Solving Skills

Be ready to talk about your experience with 8D problem-solving methodologies and how you've successfully resolved customer complaints in the past. Use specific examples to demonstrate your analytical skills.

✨Familiarise Yourself with Quality Tools

Brush up on your knowledge of quality management tools like FMEA, SPC, and Lean Six Sigma principles. Be prepared to explain how you've applied these tools in previous roles to improve product quality.

✨Highlight Team Collaboration

Since the role involves interrelating with different teams, be ready to discuss your experience in leading and coordinating teams. Share examples of how you've worked collaboratively to achieve quality goals.

Customer Quality Manager
Agratas
A
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