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For Companies At a Glance
- Tasks: Support IT systems, troubleshoot issues, and ensure cyber security across multiple locations.
- Company: Join a growing multi-site retail business focused on performance and innovation.
- Benefits: Enjoy flexible work options, corporate perks, and opportunities for professional growth.
- Why this job: Be part of a dynamic team enhancing IT systems while making a real impact on security.
- Qualifications: Experience in IT support, strong Microsoft 365 knowledge, and awareness of cyber security principles required.
- Other info: Ideal for tech-savvy individuals looking to advance their career in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A growing multi-site retail business is looking for a Systems Analyst to support the ongoing performance, security, and usability of its IT systems and infrastructure. This role will focus on Microsoft 365 environments, end-user support, and contributing to the organisation’s broader cyber security posture.
Working across head office, retail locations, and remote teams, this person will be key in maintaining operational continuity, working closely with both internal stakeholders and external technology partners.
Key Responsibilities- Systems Support & Administration
- First-line support for all internal users across head office, stores, and remote teams.
- Manage and maintain Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra, etc.).
- Troubleshoot issues across key systems including ERP, POS, and integrated third-party tools.
- Oversee the provisioning, maintenance, and secure storage of company IT assets and A/V equipment.
- Cyber Security & Compliance
- Help enforce and evolve best-practice security protocols (MFA, anti-virus, mail filtering, etc.).
- Participate in vulnerability management, incident response, and system audits.
- Maintain accurate documentation for assets, systems, and compliance records.
- Support initiatives aligned with PCI and GDPR requirements.
- Project Delivery & System Upgrades
- Assist with cloud migrations, infrastructure upgrades, and new tech rollouts.
- Work with vendors and third-party IT support to escalate and resolve complex issues.
- Support user testing, training, and post-launch support for system changes.
- Process, Documentation & Continuous Improvement
- Ensure all IT processes, systems, and security practices are well documented.
- Contribute to ongoing process optimisation across IT support and incident response.
- Proven experience in an IT support or systems analyst role — ideally in a retail, luxury, or product-focused business.
- Deep understanding of Microsoft 365 and related services (Exchange, SharePoint, Entra, Teams, etc.).
- Strong awareness of cyber security principles and endpoint protection.
- Experience with Windows, macOS, Active Directory, and mobile device management.
- Knowledge of ERP systems (Microsoft Dynamics 365 Business Central is a bonus).
- Comfortable configuring, supporting, and documenting IT and AV hardware.
- Strong communication, documentation, and stakeholder management skills.
- Relevant Microsoft or security certifications are a plus (e.g. MS-100, SC-900, AZ-900).
System Analyst employer: Agora Talent
Contact Detail:
Agora Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Analyst
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its various components like Exchange, Teams, and SharePoint. Being able to demonstrate your hands-on experience with these tools during discussions will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of cyber security principles, especially around MFA and endpoint protection. You might want to prepare examples of how you've implemented or supported security measures in previous roles.
✨Tip Number 3
Network with professionals in the retail IT sector. Engaging with others in similar roles can provide insights into the specific challenges they face and how you can position yourself as a solution provider.
✨Tip Number 4
Be ready to discuss your experience with system upgrades and cloud migrations. Highlight any projects where you played a key role, as this will demonstrate your capability to contribute to the company's ongoing IT improvements.
We think you need these skills to ace System Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and systems analysis, particularly with Microsoft 365 and cyber security. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's needs. Mention specific experiences where you've successfully managed IT systems or improved security protocols, and express your enthusiasm for contributing to their team.
Highlight Relevant Skills: In your application, emphasise your skills in troubleshooting, documentation, and stakeholder management. Provide examples of how you've applied these skills in previous roles, especially in a retail or product-focused environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Systems Analyst role.
How to prepare for a job interview at Agora Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 and other relevant IT systems. Highlight specific projects where you've successfully managed or supported these technologies, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand Cyber Security Principles
Since the role involves contributing to the organisation's cyber security posture, brush up on key security protocols and compliance requirements like PCI and GDPR. Be ready to discuss how you've implemented or enforced security measures in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've troubleshot issues in past positions, particularly with ERP or POS systems. Employers appreciate candidates who can think critically and resolve problems efficiently, so be ready to walk them through your thought process.
✨Communicate Effectively
Strong communication skills are essential for this role, especially when working with internal stakeholders and external partners. Practice articulating your thoughts clearly and concisely, and consider how you can convey complex technical information in an understandable way.
