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- Tasks: Lead the operational delivery of neurodiversity assessment pathways for NHS patients.
- Company: Mission-driven HealthTech focused on improving patient experiences.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Why this job: Shape the future of healthcare while leading a passionate team.
- Qualifications: Solid clinical knowledge and experience managing complex healthcare services.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
We have partnered with a mission driven HealthTech who are looking for a clinically-minded, hands-on Senior Ops Manager to lead the operational delivery of NHS-funded neurodiversity assessment pathways. Leading a team of supervisors, coordinators, and analysts you will ensure patients have smooth, timely journeys from start to finish. Working closely with clinical, governance, central operations, and NHS ICB teams, you will make sure the service runs efficiently, meets targets, and keeps getting better. This is a role where clinical understanding meets operational excellence—and where your decisions directly impact patient experience and outcomes.
What you’ll do
- Take ownership of the end-to-end delivery of ADHD and Autism assessment pathways.
- Lead, coach, and inspire supervisors and their teams to deliver seamless patient care.
- Manage escalations, complaints, incidents, safeguarding concerns, and data breaches with confidence.
- Ensure clinical governance, compliance, and quality standards are always upheld.
- Use data and KPIs to spot challenges, identify risks, and drive continuous improvement.
- Work closely with NHS ICBs, clinical operations, and central teams on planning, capacity, and performance.
- Build a culture of high performance, learning, and patient-focused excellence.
What we’re looking for
- Solid clinical or healthcare knowledge, ideally in mental health, neurodevelopment, or NHS settings.
- Experience managing complex healthcare services and multidisciplinary teams.
- Confident handling escalations, complaints, safeguarding, and incidents.
- Data-driven and analytical, using insight to drive real operational improvements.
- Strong communicator and collaborator, skilled at working with NHS partners and internal teams.
- Calm under pressure, empathetic, and solutions-focused.
- Prior start-up experience in a similar field would be highly beneficial.
Senior Operations Manager employer: Agora Talent
Contact Detail:
Agora Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the HealthTech space, especially those who have experience with NHS operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s mission and values. Show them you’re not just another candidate; you’re genuinely passionate about improving patient experiences in neurodiversity assessments.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific examples from your past roles where you’ve led teams, managed escalations, or improved processes—this will help you shine during interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Operations Manager. Highlight your experience in managing healthcare services and leading teams, especially in neurodiversity or mental health settings. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving patient experiences and how your clinical knowledge can enhance operational excellence. Keep it engaging and relevant to the job description.
Showcase Your Data Skills: Since this role is data-driven, don’t forget to mention your analytical skills. Share examples of how you've used data to drive improvements in past roles. We love seeing how you can turn insights into action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Agora Talent
✨Know Your Clinical Stuff
Make sure you brush up on your clinical knowledge, especially around ADHD and Autism. Be ready to discuss how your understanding of these conditions can enhance operational delivery and patient experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in healthcare settings. Highlight your ability to inspire and coach supervisors and coordinators to ensure seamless patient care.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've used data to identify challenges and drive improvements in previous roles.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since you'll be collaborating with NHS partners and internal teams, showcasing your communication skills will be crucial during the interview.
