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- Tasks: Lead global fulfilment operations for a premium consumer brand and optimise performance.
- Company: Fast-growing, innovative consumer brand with a focus on quality and efficiency.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Take ownership of operations and make a real impact in a dynamic environment.
- Qualifications: Experience in fulfilment or operations management, especially in eCommerce.
- Other info: Join a fast-paced team and help shape the future of the brand.
The predicted salary is between 60000 - 70000 £ per year.
We’ve partnered with a fast-growing, premium consumer brand who are looking for a Senior Operations Manager to take ownership of their end-to-end global fulfilment operation. This is a senior, hands-on role with real ownership. You’ll act as the operational lead for eCommerce and wholesale fulfilment, managing international 3PL partners and ensuring every order reaches customers on time, accurately, and to a premium standard. As the business continues to scale across the UK, US, and EU, you’ll play a critical role in building processes that can support rapid growth while improving cost efficiency and performance. This role blends operational strategy with day-to-day execution, and is ideal for someone who thrives on data, problem-solving, and accountability.
What you’ll do:
- Own the end-to-end fulfilment of all eCommerce and wholesale orders across multiple regions.
- Lead and manage relationships with UK and US 3PL partners, holding them accountable to SLAs.
- Monitor and optimise key fulfilment KPIs including OTIF, order accuracy, dispatch times, returns, and cost per order.
- Run regular performance reviews and business reviews with 3PLs, driving continuous improvement.
- Build escalation and exception-management processes to resolve fulfilment issues quickly.
- Oversee peak planning and capacity management for high-volume periods (e.g. Black Friday, Christmas).
- Design and implement scalable processes to support growth while maintaining quality and brand standards.
- Own returns and reverse logistics workflows, improving speed, cost, and customer experience.
- Use data and insight to identify risks, improve efficiency, and deliver incremental performance gains.
What we’re looking for:
- Strong background in fulfilment or operations management within consumer goods, retail, fashion, beauty, or eCommerce.
- Proven experience managing 3PL partners and improving service levels and costs.
- Comfortable operating in a fast-paced, high-growth environment with real ownership.
- Highly data-driven, with a continuous improvement mindset.
- Calm, clear communicator who can influence both internal stakeholders and external partners.
- Experience managing both eCommerce and wholesale fulfilment is highly desirable.
- Systems experience (e.g. WMS, Shopify, ERP) is a strong advantage.
Senior Operations Manager in London employer: Agora Talent
Contact Detail:
Agora Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their fulfilment processes and think about how your experience can add value. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in past roles, especially around managing 3PL partners or optimising fulfilment KPIs. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Operations Manager. Highlight your experience in fulfilment and operations management, especially with 3PL partners. We want to see how you've driven improvements in service levels and costs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for operational strategy and data-driven decision-making. Tell us why you're the perfect fit for our fast-paced environment and how you can contribute to our growth.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to optimise fulfilment processes and improve KPIs. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Agora Talent
✨Know Your Fulfilment Inside Out
Make sure you understand the ins and outs of fulfilment operations, especially in eCommerce and wholesale. Brush up on key metrics like OTIF and order accuracy, as these will likely come up in conversation. Being able to discuss how you've improved these metrics in past roles will show your expertise.
✨Showcase Your Data Skills
Since this role is highly data-driven, be prepared to talk about how you've used data to drive decisions in previous positions. Bring examples of how you've identified risks or improved efficiency through data analysis. This will demonstrate your analytical mindset and problem-solving abilities.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific fulfilment challenges, such as peak planning during busy seasons. Think through potential scenarios and have a structured approach ready to share. This shows that you're proactive and can think on your feet.
✨Build Rapport with 3PL Partners
Since managing relationships with 3PL partners is crucial, be ready to discuss your experience in this area. Share examples of how you've held partners accountable to SLAs and driven continuous improvement. Highlighting your communication skills will also help you stand out as a candidate who can influence stakeholders effectively.
