At a Glance
- Tasks: Lead retention strategies and optimise subscriber growth in a fast-paced health tech environment.
- Company: Join one of the UK's fastest-growing health tech companies with a focus on innovation.
- Benefits: Competitive salary, up to 30% bonus, hybrid working, and comprehensive benefits.
- Other info: Diverse and inclusive workplace that values different perspectives.
- Why this job: Make a real impact in a booming industry while driving customer loyalty and retention.
- Qualifications: 5+ years in retention and growth, ideally in health or consumer tech.
The predicted salary is between 90000 - 117000 £ per year.
Package: Up to £90k basic + up to 30% bonus + benefits
Location: London (Hybrid working)
We are partnering with one of the UK's fastest-growing Health Tech businesses to find their next Retention and Growth Lead. Full commercial ownership of subscriber lifetime, with real autonomy from day one.
WHY THIS ROLE?
A global health tech scale‑up that has taken serious share in a stagnant multi‑billion pound industry by pairing strong product engineering with data‑led performance marketing. They’re growing fast and retention is now the lever that matters most.
WHAT'S THE OPPORTUNITY?
For the first 3–6 months you'll own subscription optimisation, churn mitigation, and the ARR growth framework outright. From there the remit widens – CRM lifecycle architecture, closer integration with product development, and cross‑channel acquisition strategy. You'll be building the structures out, a great chance for visibility within a fast‑growing business.
WHAT WILL YOU BE DOING?
- Design and lead the test‑and‑learn framework that reduces cohort churn and grows global ARR
- Dig beneath vanity metrics to find the real drivers of retention, loyalty, and repeat purchase
- Oversee the website optimisation and email/SMS teams to lift post‑purchase retention and subscriber yield
- Partner with product development, feeding retention data and customer insight into upcoming product and refill launches
- Build seasonal and BAU commercial campaigns aimed at re‑acquisition and lifetime value
WHO YOU ARE
- 5+ years hands‑on retention and growth experience in a physical product DTC business, ideally from health, wellness, or consumer tech – where data rigour beats pure brand play
- Fluent in the Shopify ecosystem, subscription engines (Loop, Recharge, Skio), and CRM/lifecycle suites (Klaviyo, Braze, Lifetimely)
- You understand the economic interplay between acquisition cost and true, non‑vanity LTV
- Strong academic background
- Self‑directed. You are a self‑starter who is also a team player and gets things done.
Diversity & Inclusion
We're committed to building a diverse and inclusive environment where every voice is heard. We welcome applications from individuals of all backgrounds, experiences, and identities – high‑performing teams thrive on different perspectives.
Retention Lead in London employer: Agora Talent
Agora Talent is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, you will have the opportunity to influence key financial processes while enjoying flexible working arrangements and a competitive bonus structure. Join us to be part of a dynamic team that values your expertise and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Lead in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Agora Talent.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Agora Talent.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Agora Talent, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Agora Talent.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Agora Talent.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Agora Talent. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Agora Talent. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Agora Talent
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Agora Talent’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
