At a Glance
- Tasks: Build and own operational processes for a fast-growing global consumer brand.
- Company: Join a premium global brand at the forefront of retail innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Work closely with senior leadership and drive commercial success from day one.
- Why this job: Make a real impact by shaping operations in a rapidly scaling company.
- Qualifications: 2-5 years experience in retail or wholesale operations with strong analytical skills.
The predicted salary is between 45000 - 55000 £ per year.
Agora Talent is partnering with a fast-growing, premium global consumer brand to hire a Commercial Operations Lead to sit right at the heart of their next phase of growth. This is a genuinely unique role that bridges Operations and Commercial. Our client's Commercial function - spanning marketplaces, retailers, wholesalers and distributors - is scaling quickly, and this role exists to build and own the operational engine that makes that growth possible.
This isn't a traditional retail ops role where you inherit and run existing processes. You'll be building the processes, workflows and operational capability from the ground up - working hand-in-glove with the Commercial team to make sure the demand they're generating can actually be supplied, compliantly, cost-effectively and at pace. The mindset needs to be commercial.
Reporting to the Operations Lead, with a dotted line into the Commercial Director, you'll:
- Own commercial demand forecasting in collaboration with the Commercial team, feeding it into supply chain planning
- Flag supply risk early and resolve it before it hits B2B relationships
- Build scalable processes across commercial operations, using the ERP to drive OTIF fulfilment
- Build and maintain strong operational data and reporting, and be able to discuss it commercially with senior leadership
- Create and refine SOPs so execution quality holds as volume and partner count grow
- Bake retail and wholesale compliance (routing guides, labelling, EDI, chargebacks) into process rather than firefighting it
- Drive margin improvement through warehousing, fulfilment, freight and logistics optimisation
- Own the operational aspects of the commercial P&L, working closely with Finance
- Build a deep understanding of unit economics across retail and wholesale partners to inform pricing and terms
- Own commercial operations end to end — keeping Commercial and Operations aligned and moving
We're looking for someone with 2–5 years' experience who combines strong operational grounding with real commercial instinct:
- Retail / Wholesale Operations
- Commercial Operations
- Someone with direct experience of physical product in a retail, B2B or wholesale environment
- Comfortable building from scratch, without a playbook, in a fast-paced environment
- Strong analytically, confident with data, reporting and unit economics
This role will suit someone who wants to own a vertical outright - working directly with senior leadership across Operations, Commercial and Finance from day one.
Retail Operations Manager - Nights in London employer: Agora Talent
Join a dynamic and innovative team at a fast-growing premium consumer brand, where you will have the opportunity to take ownership of your role and make a significant impact on the operational success of the business. With a strong focus on employee development, a collaborative work culture, and the chance to work cross-functionally, this position offers not just a job, but a pathway to meaningful career growth in a thriving environment. Enjoy competitive compensation and the unique advantage of being part of a brand that values creativity and efficiency in its operations.
