At a Glance
- Tasks: Build and own operational processes for a fast-growing global consumer brand.
- Company: Join a premium brand at the forefront of retail innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Work closely with senior leadership and drive commercial success.
- Why this job: Make a real impact by shaping operations in a rapidly scaling company.
- Qualifications: 2-5 years experience in retail or wholesale operations with strong analytical skills.
The predicted salary is between 56700 - 69300 £ per year.
Agora Talent is partnering with a fast-growing, premium global consumer brand to hire a Commercial Operations Lead to sit right at the heart of their next phase of growth. This is a genuinely unique role that bridges Operations and Commercial. Our client's Commercial function - spanning marketplaces, retailers, wholesalers and distributors - is scaling quickly, and this role exists to build and own the operational engine that makes that growth possible.
This isn't a traditional retail ops role where you inherit and run existing processes. You'll be building the processes, workflows and operational capability from the ground up - working hand-in-glove with the Commercial team to make sure the demand they're generating can actually be supplied, compliantly, cost-effectively and at pace. The mindset needs to be commercial.
Reporting to the Operations Lead, with a dotted line into the Commercial Director, you'll:
- Own commercial demand forecasting in collaboration with the Commercial team, feeding it into supply chain planning
- Flag supply risk early and resolve it before it hits B2B relationships
- Build scalable processes across commercial operations, using the ERP to drive OTIF fulfilment
- Build and maintain strong operational data and reporting, and be able to discuss it commercially with senior leadership
- Create and refine SOPs so execution quality holds as volume and partner count grow
- Bake retail and wholesale compliance (routing guides, labelling, EDI, chargebacks) into process rather than firefighting it
- Drive margin improvement through warehousing, fulfilment, freight and logistics optimisation
- Own the operational aspects of the commercial P&L, working closely with Finance
- Build a deep understanding of unit economics across retail and wholesale partners to inform pricing and terms
- Own commercial operations end to end — keeping Commercial and Operations aligned and moving
We're looking for someone with 2–5 years' experience who combines strong operational grounding with real commercial instinct. This role will suit someone who wants to own a vertical outright - working directly with senior leadership across Operations, Commercial and Finance from day one.
Retail Operations Manager (1 year relevant experience required) in London employer: Agora Talent
Join a dynamic and innovative team at a fast-growing premium consumer brand, where you will have the opportunity to take ownership of your role and make a significant impact on the operational success of the business. With a strong focus on employee development, a collaborative work culture, and the chance to work cross-functionally, this position offers not just a job, but a pathway to meaningful career growth in a thriving environment. Enjoy competitive compensation and the unique advantage of being part of a brand that values creativity and efficiency in its operations.
