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- Tasks: Lead and optimise operations for a fast-growing consumer brand across multiple regions.
- Company: Purpose-driven premium brand focused on meaningful growth.
- Benefits: Autonomy in a leadership role with significant impact and progression opportunities.
- Why this job: Shape the future of operations while driving substantial revenue growth.
- Qualifications: Proven senior operations experience in complex, high-growth environments.
- Other info: Join a dynamic team and build scalable systems for success.
The predicted salary is between 72000 - 108000 £ per year.
We’ve partnered with a fast-growing, purpose-led premium consumer brand on a mission to build something meaningful — and they’re hiring an Operations Director to take full ownership of the operational engine as the business scales across the UK, US and EU. This is a rare opportunity to step into a highly visible leadership role with genuine autonomy. You’ll take the operation from founder-supported to fully scalable, building the systems, structure and supplier network needed to support £30m+ revenue growth — without compromising service, quality or margins.
If you’re a commercially sharp, execution-first operator who loves building order from complexity, this role offers real impact, influence and progression.
What you’ll do:
- Own end-to-end operations across manufacturing, supply chain, fulfilment, freight/logistics and systems enablement.
- Build a stable, scalable operational foundation that runs smoothly without constant escalation.
- Scale manufacturing capacity (towards 1.5m units/year) with strong planning, quality and supplier management.
- Own inbound freight strategy and multi-region 3PL operations (UK + US, with EU integration ahead).
- Drive service levels across delivery, tracking, returns, speed and accuracy — while improving cost-to-serve.
- Lead supplier and partner relationships (manufacturers, 3PLs, freight providers, carriers).
- Negotiate contracts, pricing, SLAs and terms to protect customer experience and strengthen margins.
- Improve operational systems, automation, data integrity and reporting — reducing manual workarounds.
- Own the Ops cost base and build clear cost-to-serve visibility across channels, products and regions.
- Lead and develop an existing team (~9), hiring and building capability as the operation scales.
What we’re looking for:
- Significant senior operations leadership experience in a DTC-led, complex, omnichannel consumer business.
- Strong end-to-end experience across both manufacturing and fulfilment/logistics.
- Track record scaling operations in high-growth environments with real ownership.
- Commercially minded: confident owning cost, margin, supplier negotiations and performance.
- Strong systems mindset (ERP/WMS/automation/reporting) with a focus on scalable processes.
- Calm, hands‑on, structured leader — someone who builds stability rather than firefighting.
Director of Operations in London employer: Agora Talent
Contact Detail:
Agora Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them scale. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs, especially around scaling operations and managing supplier relationships. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Director. Highlight your experience in scaling operations and managing complex supply chains, as this is what we’re really looking for!
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've built operational foundations and improved service levels in previous roles — we love a good story!
Showcase Your Leadership Style: We want to know how you lead teams and build stability. Use your application to demonstrate your calm, structured approach and how you’ve developed teams in high-growth environments.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Agora Talent
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent achievements. Understanding their purpose-led approach will help you align your answers with their goals and demonstrate genuine interest.
✨Showcase Your Operational Expertise
Prepare specific examples from your past experiences that highlight your ability to scale operations and manage complex supply chains. Use metrics to quantify your successes, like revenue growth or efficiency improvements, to make a strong impact.
✨Demonstrate Leadership Skills
As a potential Operations Director, it's crucial to showcase your leadership style. Be ready to discuss how you've built and developed teams in the past, and how you plan to lead the existing team while scaling operations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future plans, challenges they face in scaling operations, and their expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you.
