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- Tasks: Lead the operational delivery of NHS-funded neurodiversity assessment pathways.
- Company: Mission-driven HealthTech focused on improving patient experiences.
- Benefits: Competitive salary up to £70k and opportunities for professional growth.
- Why this job: Make a real impact on patient journeys in a dynamic healthcare environment.
- Qualifications: Solid clinical knowledge and experience managing complex healthcare services.
- Other info: Join a culture of high performance and continuous improvement.
The predicted salary is between 42000 - 84000 £ per year.
We have partnered with a mission driven HealthTech who are looking for a clinically-minded, hands-on Senior Ops Manager to lead the operational delivery of NHS-funded neurodiversity assessment pathways. Leading a team of supervisors, coordinators, and analysts you'll ensure patients have smooth, timely journeys from start to finish. Working closely with clinical, governance, central operations, and NHS ICB teams, you’ll make sure the service runs efficiently, meets targets, and keeps getting better. This is a role where clinical understanding meets operational excellence—and where your decisions directly impact patient experience and outcomes.
What you’ll do
- Take ownership of the end-to-end delivery of ADHD and Autism assessment pathways.
- Lead, coach, and inspire supervisors and their teams to deliver seamless patient care.
- Manage escalations, complaints, incidents, safeguarding concerns, and data breaches with confidence.
- Ensure clinical governance, compliance, and quality standards are always upheld.
- Use data and KPIs to spot challenges, identify risks, and drive continuous improvement.
- Work closely with NHS ICBs, clinical operations, and central teams on planning, capacity, and performance.
- Build a culture of high performance, learning, and patient-focused excellence.
What we’re looking for
- Solid clinical or healthcare knowledge, ideally in mental health, neurodevelopment, or NHS settings.
- Experience managing complex healthcare services and multidisciplinary teams.
- Confident handling escalations, complaints, safeguarding, and incidents.
- Data-driven and analytical, using insight to drive real operational improvements.
- Strong communicator and collaborator, skilled at working with NHS partners and internal teams.
- Calm under pressure, empathetic, and solutions-focused.
- Prior start-up experience in a similar field would be highly beneficial.
Senior Operations Manager in City of London employer: Agora Talent
Contact Detail:
Agora Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and operations sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand their approach to neurodiversity assessments and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully managed teams and improved patient care in previous roles. Highlighting your ability to inspire and coach others will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities tailored to your skills.
We think you need these skills to ace Senior Operations Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Operations Manager. Highlight your experience in managing healthcare services and working with multidisciplinary teams, as this will show us you understand the unique challenges of the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about neurodiversity and how your clinical knowledge can enhance patient experiences. Be genuine and let your personality come through!
Showcase Your Data Skills: Since we’re all about data-driven decisions, make sure to include examples of how you've used data and KPIs to improve operations in your previous roles. This will demonstrate your analytical mindset and ability to drive continuous improvement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Agora Talent
✨Know Your Stuff
Make sure you brush up on your clinical knowledge, especially around ADHD and Autism. Understand the NHS processes and how they relate to neurodiversity assessment pathways. This will show that you're not just a manager but someone who truly understands the impact of your work.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in healthcare settings. Think about times when you inspired your team or handled escalations effectively. Be ready to discuss your coaching style and how you build a culture of high performance.
✨Data is Your Best Friend
Since this role is data-driven, come prepared with examples of how you've used KPIs to identify challenges and drive improvements. Be ready to discuss specific metrics you've worked with and how they influenced your decision-making process.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. You'll need to demonstrate your ability to collaborate with NHS partners and internal teams. Think about how you can convey complex information simply and effectively, as this will be crucial in your role.
